Technical Account Manager – U.S. Federal

Island

. Serve as the technical point of contact for a portfolio of federal agency customers, guiding them from onboarding to operational maturity .

Posted 10/2/2026full-timeRemote • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in technical account management and solutions engineering within federal environments, with a strong focus on customer support, operational maturity, and compliance with federal security standards. Proficient in managing escalations, training teams, and providing configuration guidance for federal IT products.

Highest-signal resume keywords

Technical Account ManagementFederal ICAM ExperienceSaaS Security PlatformsFedRAMP ComplianceCustomer Escalation Handling

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical Account ManagementSolutions EngineeringCustomer SupportProject ManagementConfiguration GuidancePIV and CAC AuthenticationSAMLSCIMVirtual Desktop ReductionPrivileged Access Management

Soft Skills

Excellent Communication Skills

Tools & Technologies

SalesforceJiraConfluenceRemote Collaboration Platforms

Certifications & Qualifications

U.S. CitizenshipFederal Background Investigation Eligibility

Industry Keywords

Federal AgenciesDoD Cloud Computing Security RequirementsNIST SP 800-53Risk Management FrameworkZero Trust Capabilities

Tech Stack

Tools & technologies

CloudCyber Security

About the role

Key responsibilities & impact

Serve as the technical point of contact for a portfolio of federal agency customers, guiding them from onboarding to operational maturity
Proactively manage and assist with support cases, feature requests, and escalations; open, monitor, and drive resolution within agency change-control and ticketing processes
Train agency and integrator teams to deploy, manage, and operationalize Island using federal best practices
Build train-the-trainer programs so government staff can run the platform without Island involvement
Provide configuration guidance for PIV and CAC authentication, federal ICAM, government-furnished equipment and BYOD, bandwidth-constrained networks, and FedRAMP or Impact Level 5 tenancy
Supply configuration evidence, control narratives, and artifacts for Information System Security Officers and Authorizing Officials during authorization and continuous monitoring
Keep customers informed of releases and capabilities and connect them to agency priorities, Zero Trust, executive orders, and federal milestones
Partner with Product, Engineering, Support, Customer Success, federal channel partners, and systems integrators
Feed customer learnings back into the product roadmap

Requirements

What you’ll need

5+ years in a technical account management, solutions engineering, or post-sales technical role in software or cybersecurity
Experience supporting U.S. federal departments and agencies, either from inside government or from a company that sells to it
Strong technical foundation and experience supporting enterprise IT products, ideally SaaS or security platforms
Experience handling customer escalations, support tickets, and technical project management
Excellent communication skills — able to clearly articulate complex ideas to technical and non-technical audiences, including contracting and security staff
Comfortable with tools like Salesforce, Jira, Confluence, and remote collaboration platforms
Willingness to travel to agency sites, a maximum of 25 percent
Must be a U.S. citizen
Must be eligible to pass a federal background investigation, either an SF-85 for a Public Trust position or an SF-86 for a National Security position, depending on the customer environment
Bachelor's degree in a technical discipline or equivalent experience preferred
Familiarity with FedRAMP, the DoD Cloud Computing Security Requirements Guide and its impact levels, NIST SP 800-53, the Risk Management Framework, and the DoD Zero Trust Capabilities and Activities
Hands-on experience with federal ICAM, PIV and CAC, SAML, and SCIM
Experience delivering through Carahsoft, cloud marketplaces, or large systems integrators
Experience with virtual desktop reduction, privileged access management, or third-party and contractor access programs in a government program

Benefits

Comp & perks

Remote work arrangement
Travel limited to a maximum of 25 percent
Island will sponsor the federal background investigation where a customer requires it