Functional Consultant

Isos Technology

. Administer Atlassian products and assist clients with implementation to support their business processes .

Posted 10/14/2026full-timeRemote • Arizona • United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in administering Atlassian products, particularly Jira, while providing strategic guidance and support to clients. Capable of creating engaging content and improving client satisfaction through effective communication and problem-solving skills.

Highest-signal resume keywords

Atlassian Product AdministrationJira AdministrationClient Service ExperienceEffective CommunicationProcess Improvement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Atlassian CertificationJira AdministrationProblem AnalysisSolution DeliveryTime Management

Soft Skills

Client Relationship ManagementVerbal CommunicationWritten CommunicationExpectation Management

Tools & Technologies

Atlassian ToolsHelp Desk Software

Certifications & Qualifications

Atlassian Certified Professional

Industry Keywords

Client SatisfactionService Level AgreementsBusiness ProcessesMarketing Content Creation

About the role

Key responsibilities & impact

Administer Atlassian products and assist clients with implementation to support their business processes
Provide scheduled on-call support during off hours and respond to service outage incidents to meet contracted SLAs
Participate in process improvement efforts across the team and organization to identify, develop, and deliver services and solutions that improve client satisfaction
Acquire Atlassian certification by passing two Atlassian Certified Professional exams and maintain certifications through additional Atlassian Pro Skills badges
Support the Sales team with proposals, renewals, and quarterly client business reviews
Create informative and engaging original marketing content related to the Atlassian ecosystem, including quarterly blog posts, white papers, and other requested materials
Provide hands-on support and guidance to multiple clients using Atlassian tools to improve productivity and success

Requirements

What you’ll need

1+ years of experience in a client service or help desk role
Experience as a Jira administrator preferred
Ability to effectively manage time and expectations with internal resources and clients
Ability to manage multiple clients and issues simultaneously
Effective verbal and written communication for technical and business operations audiences
Ability to analyze and interpret complex problems to deliver complete solutions
Ability to administer Atlassian products and provide strategic guidance on long-term use
Ability to advise clients on best practices, guidelines, and recommendations
Ability to execute essential functions to meet or exceed annually established individual success metrics
Ability to work within the Isos culture and values
Must be willing to participate in and successfully pass a background check and pre-employment drug testing
Must be authorized to work in the United States

Benefits

Comp & perks

On-Target Earnings range of $80,000–$95,000 combined, including base salary, bonus, and other incentives
Employee benefits
Paid time off
401(k) plan with an employer contribution
Primarily work from home