Lead Consultant

Isos Technology

. Manage 3–6 client engagements as the primary point of contact, overseeing service delivery, client retention, client growth, and project profitability .

Posted 10/14/2026full-timeRemote • Arizona • United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing client engagements, overseeing service delivery, and driving client growth while effectively administering Atlassian products. Proven ability to communicate technical concepts to diverse audiences and develop strategic plans that align with client needs.

Highest-signal resume keywords

Jira AdministrationClient Engagement ManagementAtlassian Product AdministrationBusiness DevelopmentEffective Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Client RetentionProject Profitability ManagementIncident ResponseService Level Agreement (SLA) CoordinationProblem Analysis and Solution Delivery

Soft Skills

Time ManagementExpectation ManagementCollaborationTraining and Mentoring

Tools & Technologies

Atlassian ProductsJiraTechnical Consulting

Certifications & Qualifications

Atlassian Certified Professional

Industry Keywords

ConsultingCustomer ServiceProcess ImprovementClient CommunicationsBusiness Reviews

About the role

Key responsibilities & impact

Manage 3–6 client engagements as the primary point of contact, overseeing service delivery, client retention, client growth, and project profitability
Serve as a technical subject matter expert and provide training to team members
Build and manage strategic plans addressing client needs and generating new business opportunities
Own enterprise-level client assignments and engage senior client leadership
Manage daily support requests, incident response, and long-term planning for assigned clients
Coordinate client requests and communications to meet contracted SLAs
Plan and schedule personnel resources weekly for client assignments
Collaborate with technical consultants and client resources to maintain application reliability
Administer Atlassian products and assist clients with implementation
Provide scheduled off-hours on-call support and respond to service outages
Manage client communications, including weekly status reports and status calls
Participate in organizational process improvement efforts
Support Sales with proposals, renewals, and quarterly client business reviews
Create quarterly blog posts, white papers, and other Atlassian ecosystem marketing content

Requirements

What you’ll need

5+ years experience in a consulting or customer service role
3+ years experience as a Jira administrator
Ability to identify and develop new business opportunities
Effectively manage time and expectations with internal resources and clients
Manage multiple clients and issues simultaneously
Communicate effectively, both verbally and in writing, for technical and business operations audiences
Analyze and interpret complex problems to deliver complete solutions
Ability to administer Atlassian products and provide strategic guidance on long-term use
Advise clients on best practices, guidelines, and recommendations
Execute on essential functions to meet or exceed individual success metrics established annually
Ability to work within the Isos culture and values
Must be willing to participate in and successfully pass a background check and pre-employment drug testing
Must be authorized to work in the United States
Must acquire Atlassian certification by passing two Atlassian Certified Professional exams and maintain them by achieving additional Atlassian Pro Skills badges

Benefits

Comp & perks

Suite of employee benefits
Paid time off
401(k) plan with an employer contribution
Additional incentive opportunities
Work from home arrangement