Lead Consultant, Atlassian

Isos Technology

. Administer Atlassian products and assist clients with implementation to support business processes .

Posted 10/23/2026full-timeRemote • Arizona • United StatesSenior💰 $80,000 - $95,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in administering Atlassian products, particularly Jira, while providing strategic guidance and support to clients. Strong communication skills are essential for delivering solutions and improving client satisfaction.

Highest-signal resume keywords

Atlassian Product AdministrationJira AdministrationClient Service ExperienceEffective CommunicationProcess Improvement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Atlassian ToolsJiraService Outage Incident ResponseProblem AnalysisSolution Delivery

Soft Skills

Time ManagementExpectation ManagementClient Relationship Management

Tools & Technologies

Atlassian Ecosystem

Certifications & Qualifications

Atlassian Certified Professional

Industry Keywords

Client SatisfactionHelp Desk RoleBusiness ProcessesProposals and RenewalsBackground Check

About the role

Key responsibilities & impact

Administer Atlassian products and assist clients with implementation to support business processes
Provide hands-on support and guidance to multiple clients using Atlassian tools
Provide scheduled on-call support during off hours
Respond to service outage incidents to meet contracted SLAs
Participate in process improvement efforts across the team and organization
Identify, develop, and deliver services and solutions that improve client satisfaction
Acquire Atlassian certification by passing two Atlassian Certified Professional exams
Maintain Atlassian certifications through additional Atlassian Pro Skills badges
Support the Sales team with proposals, renewals, and quarterly client business reviews
Contribute original Atlassian ecosystem marketing content, including quarterly blog posts and white papers

Requirements

What you’ll need

1+ years of experience in a client service or help desk role
Experience as a Jira administrator preferred
Ability to effectively manage time and expectations with internal resources and clients
Ability to manage multiple clients and issues simultaneously
Effective verbal and written communication for technical and business operations audiences
Ability to analyze and interpret complex problems to deliver complete solutions
Ability to administer Atlassian products and provide strategic guidance on long-term use
Ability to advise clients on best practices, guidelines, and recommendations
Ability to execute essential functions to meet or exceed annually established individual success metrics
Ability to work within the Isos culture and values
Must successfully pass a background check and pre-employment drug testing
Must be authorized to work in the United States

Benefits

Comp & perks

Employee benefits suite
Paid time off
401(k) plan with an employer contribution
Bonus and other incentives included in OTE