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Team Lead – Functional Consultants
Isos Technology. Lead, manage, and hold accountable a team of Functional Consultants .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong leadership in managing and developing Functional Consultants while ensuring quality standards and performance metrics are met. Proficient in configuration and process design using Jira and other Atlassian tools, with a focus on team wellbeing and professional growth.
Highest-signal resume keywords
Team LeadershipConfiguration And Process DesignQuality AssuranceMentoring And CoachingPerformance Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
ConfigurationProcess DesignQuality AssurancePerformance ManagementDevelopment PlansBillable Utilization TargetsSkill Gap IdentificationClient EngagementConsulting ExperiencePerformance Metrics
Soft Skills
Excellent CommunicationTeam DevelopmentProblem SolvingCollaborationAdaptability
Tools & Technologies
JiraAtlassian Tools
Industry Keywords
Functional Best PracticesConsulting RoleEngagement LeadsProject ManagementPMO
About the role
Key responsibilities & impact- Lead, manage, and hold accountable a team of Functional Consultants
- Own the performance, engagement, quality, and growth of Functional Consultants
- Serve as direct supervisor, providing direction, conducting 1:1s, setting goals, and completing performance and HR reviews
- Address performance gaps and partner with People Ops on formal performance management
- Support recruiting through candidate review, interviewing, and structured evaluation feedback
- Define, document, and maintain functional standards for configuration, process design, and solution documentation
- Conduct periodic quality assurance reviews of Functional Consultant work and track findings to resolution
- Coach consultants based on QA findings and refine standards and training
- Identify quality trends and risks and escalate them to leadership
- Serve as a resource for complex functional design questions and client situations
- Own Functional Consultant development, career paths, promotion cases, and growth plans
- Attend staffing meetings and recommend consultants for assignments based on skill fit, client need, and development goals
- Identify skill mismatches and recommend shadowing, pairing, or targeted training
- Advocate for stretch assignments and raise workload, burnout, and underutilization risks
- Own onboarding, shadowing, ramp plans, coaching, and development for Junior Functional Consultants
- Define billable-readiness criteria and track time-to-billable for Junior Functional Consultants
- Partner with Engagement Leads and senior consultants to provide Juniors exposure to client work
Requirements
What you’ll need- 2+ years of experience in a consulting role
- Experience leading, mentoring, or supervising consultants, formally or informally
- Hands-on experience with configuration and process design in Jira and other Atlassian tools
- Ability to balance team development and wellbeing with billable utilization targets
- Strong understanding of functional best practices and quality standards across client engagements
- Ability to identify skill gaps and create practical development and training plans
- Excellent verbal and written communication skills with technical and business audiences
- Ability to partner with Engagement Leads, Project Management, the PMO, and peer Team Leads
- Ability to meet or exceed annual individual and team success metrics
- Ability to work in alignment with the Isos culture and values
- Dedicated, professional workspace with reliable internet connectivity when working remotely
- Availability during core business hours and responsiveness
- Willingness to participate in and successfully pass a background check and pre-employment drug testing
- Authorization to work in the United States
Benefits
Comp & perks- Remote-first or hybrid work environment, depending on location and business needs
- Primarily work from home position
- Some travel for internal meetings and onsite client needs
- Flexible hours to accommodate client and internal meetings across time zones
- Equal Opportunity Employer
- E-Verify participating employer