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Senior ServiceNow Business Analyst, Minimum Interim Secret Clearance
IT Coalition. Lead client workshops and focus groups to elicit, analyze, and document business requirements aligned to agency mission goals .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in translating business needs into user stories and functional specifications within an Agile/Scrum framework, with a strong focus on ServiceNow best practices and federal IT standards. Proven ability to mentor junior team members and conduct thorough gap analysis and user acceptance testing.
Highest-signal resume keywords
ServiceNow Platform ExpertiseAgile/Scrum MethodologyBacklog Management in JiraUser Acceptance Testing (UAT)Federal Contracting Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Business Requirements AnalysisUser Story DevelopmentFunctional Specification DocumentationGap AnalysisProcess MappingWorkflow DevelopmentData ModelingSOP DevelopmentTest Script WritingFederal IT Standards Compliance
Soft Skills
MentoringCollaborationCommunication
Tools & Technologies
ServiceNow ITSMJiraAzure DevOpsVisioLucidchart
Certifications & Qualifications
ServiceNow Certified System Administrator (CSA)ITIL v4 FoundationProject Management Professional (PMP)Agile Certifications (CSM, SAFe PO/PM)ServiceNow Additional Certifications (CAD)
Industry Keywords
Federal ContractingDoDDHSSection 508FISMANIST Controls
Tech Stack
Tools & technologiesAzureITSMPMPServiceNow
About the role
Key responsibilities & impact- Lead client workshops and focus groups to elicit, analyze, and document business requirements aligned to agency mission goals
- Translate high-level business needs into user stories, acceptance criteria, and functional specifications within an Agile/Scrum framework
- Conduct gap analysis between legacy processes and ServiceNow out-of-the-box functionality
- Partner with the Agile Coach to design, document, and implement Agile processes and SOPs
- Serve as backlog gatekeeper, reviewing user stories for accuracy, completeness, and ambiguity against the Definition of Ready
- Mentor junior analysts and developers on business context, federal domain constraints, and ServiceNow best practices
- Conduct peer reviews of functional designs and test scripts
- Develop process maps, workflows, and data models for end-to-end service delivery
- Advise government stakeholders on ServiceNow best practices and avoidance of technical debt
- Collaborate with system architects to confirm functional feasibility
- Ensure designs meet federal IT standards, including Section 508 and FISMA/NIST controls
- Develop and execute User Acceptance Testing (UAT) plans, write test scripts, and coordinate testing with government personnel
- Produce SOPs, user guides, and training materials
- Support federal agency clients as a government contractor
Requirements
What you’ll need- 5+ years of experience as a business analyst, including 3+ years dedicated to the ServiceNow platform
- Proven experience in federal contracting supporting DoD, DHS, or civilian agencies
- Deep knowledge of ServiceNow ITSM plus at least one other major workflow (ITOM, HRSD, SPM, ITAM, or custom applications)
- Hands-on backlog management experience in Jira, ServiceNow Agile, or Azure DevOps
- Proficiency with Visio, Lucidchart, or similar process-mapping tools
- Demonstrated experience delivering in an Agile/Scrum environment
- Active Interim Secret security clearance at minimum, with ability to obtain and maintain a final Secret clearance
- U.S. Citizenship required
- Bachelor's Degree in Computer Science, Information Systems, Business Administration, or a related field from an accredited University (preferred)
- ServiceNow Certified System Administrator (CSA) certification (preferred)
- ITIL v4 Foundation certification (or higher) (preferred)
- Project Management Professional (PMP) or Agile certifications (CSM, SAFe PO/PM, or similar) (preferred)
- Additional ServiceNow certifications (CAD or any Certified Implementation Specialist) (preferred)
- Experience writing SOPs or process documentation adopted across multiple delivery teams (preferred)
- Prior work on Section 508 accessibility remediation or FISMA/NIST control documentation (preferred)
- Availability during East Coast business hours
Benefits
Comp & perks- Health, Dental and Vision
- 401(k)
- Flexible Spending Account (FSA)
- 11 Paid Federal Holidays
- PTO
- Education reimbursement
- Occasional travel may be required for major planning events