Senior ServiceNow Developer

IT Coalition

. Configure, run, and tune ServiceNow Discovery, including MID Servers, discovery schedules, credentials, probes, sensors, and patterns .

Posted 10/26/2026full-timeUnited StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive hands-on experience with ServiceNow, particularly in configuring and troubleshooting Discovery and CMDB management. Proficient in scripting, integration, and maintaining data quality within enterprise infrastructure environments.

Highest-signal resume keywords

ServiceNow Discovery ConfigurationCMDB ManagementScripting in JavaScriptIntegrationHub and REST/SOAPActive Top Secret Clearance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

ServiceNowCMDB StructureDiscovery SchedulesData NormalizationJavaScriptGlide APIsTransform MapsEvent ManagementCloud DiscoveryLicense Reconciliation

Soft Skills

Clear CommunicationStakeholder Engagement

Tools & Technologies

MID ServersIntegrationHubService Graph ConnectorsCloud Infrastructure

Certifications & Qualifications

CSACIS–DiscoveryCIS–Service MappingCIS–Hardware Asset ManagementCIS–Software Asset ManagementCAD

Industry Keywords

ITILITSMCommon Service Data ModelFederal ProgramsDefense Programs

Tech Stack

Tools & technologies

AWSAzureCloudITSMJavaScriptServiceNowSOAP

About the role

Key responsibilities & impact

Configure, run, and tune ServiceNow Discovery, including MID Servers, discovery schedules, credentials, probes, sensors, and patterns
Build and maintain application service maps reflecting actual service relationships
Troubleshoot discovery gaps and failures and expand coverage across on-premises and cloud infrastructure
Maintain CI class structure, relationships, and attributes
Configure identification and reconciliation rules, normalization, and de-duplication
Build and monitor CMDB health dashboards for completeness, correctness, and compliance
Drive remediation of CMDB data-quality issues
Integrate hardware and software asset management with the CMDB
Support lifecycle tracking from procurement through disposal
Reconcile software licenses against discovered installation data
Design and maintain CMDB integrations using IntegrationHub, Service Graph Connectors, and REST/SOAP web services
Maintain authoritative data feeds from cloud and on-premises inventory systems
Script transforms, business rules, and scheduled jobs
Partner with architects, developers, and federal stakeholders
Document class models, discovery configurations, integration designs, and data governance decisions
Provide occasional onsite support in Washington, DC for planning sessions, network-restricted work, and stakeholder engagement

Requirements

What you’ll need

3+ years of hands-on ServiceNow experience, including 2+ years working directly on CMDB, Discovery, or configuration management
Practical experience configuring and troubleshooting ServiceNow Discovery—MID Servers, credentials, schedules, and patterns
Working knowledge of CMDB structure: CI classes, relationships, identification and reconciliation rules, and data normalization
Experience building a CMDB from the ground up
Experience building or maintaining integrations that feed the CMDB (IntegrationHub, Service Graph Connectors, or REST/SOAP)
Scripting ability in ServiceNow—JavaScript, Glide APIs, business rules, script includes, and transform maps
Solid understanding of enterprise infrastructure: servers, networking, virtualization, and cloud resources
Clear written and verbal communication
Must live within commuting distance of Foggy Bottom, Washington, DC, and be available for occasional onsite work
Must hold an active Top Secret clearance
U.S. Citizenship is required
Availability during East Coast business hours
ServiceNow certifications are desired: CSA, CIS–Discovery, CIS–Service Mapping, CIS–Hardware or Software Asset Management, or CAD
Experience aligning a CMDB to the Common Service Data Model (CSDM) is desired
Hands-on hardware or software asset management, including license reconciliation, is desired
Experience with ITOM Health—Event Management or Service Operations Workspace is desired
Cloud discovery experience across AWS, Azure, or similar is desired
Background supporting federal or defense programs in a cleared environment is desired
Familiarity with ITIL/ITSM practices is desired

Benefits

Comp & perks

Health, Dental and Vision
401(k)
Flexible Spending Account (FSA)
11 Paid Federal Holidays
PTO
Education reimbursement
Remote-first work arrangement
Occasional onsite work as requested by the customer
Outstanding compensation and benefits plan