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SAP AMS Service Manager
IT2YOU- A TECNOLOGIA RECRUTANDO PARA VOCÊ. Manage and oversee SAP support and maintenance operations (AMS).
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing SAP AMS services and optimizing service delivery processes, with a strong focus on incident management, performance monitoring, and client relationship management. Proficient in coordinating technical teams and implementing ITIL best practices to enhance operational efficiency.
Highest-signal resume keywords
SAP AMS ManagementService Delivery ProcessesIncident ManagementITIL Best PracticesClient Relationship Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
SAP Support OperationsPerformance MonitoringKPI TrackingProcess OptimizationTechnical Team Management
Soft Skills
OrganizedProactiveStrong Communication
Tools & Technologies
Service Management Tools
Industry Keywords
SLAsContinuous ImprovementOperational Efficiency
About the role
Key responsibilities & impact- Manage and oversee SAP support and maintenance operations (AMS).
- Structure processes, service workflows, and operational routines.
- Monitor tickets, SLAs, KPIs, and performance indicators.
- Coordinate technical teams, set priorities, and ensure service-level compliance.
- Track the resolution of incidents, problems, requests, and continuous improvement initiatives.
- Serve as the liaison between clients, technical teams, and other stakeholders.
- Identify opportunities for continuous improvement, process optimization, and operational efficiency.
Requirements
What you’ll need- Proven experience managing SAP AMS services.
- Experience structuring, organizing, and overseeing SAP support operations.
- Experience managing technical teams and prioritizing requests.
- Knowledge of service delivery processes, SLAs, KPIs, and incident management.
- Technical knowledge of SAP environments to support the tracking and direction of requests.
- Organized and proactive, with strong communication and client relationship skills.
- English or Spanish proficiency.
- Knowledge of ITIL best practices and service management tools.