Strategic Account Manager – Customer Base Management

IT2YOU- A TECNOLOGIA RECRUTANDO PARA VOCÊ

. Strategically manage the active customer base .

Posted 10/14/2026full-timeSão Paulo • BrazilMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing B2B customer portfolios, focusing on account relationship management, retention, and expansion strategies. Proficient in developing processes and KPIs to enhance customer satisfaction and drive portfolio growth.

Highest-signal resume keywords

B2B Customer Portfolio ManagementAccount Relationship ManagementContract Renewal StrategiesExecutive-Level Stakeholder EngagementCustomer Success

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account ManagementCustomer RetentionUpsell StrategiesCross-Sell StrategiesAnalytical Skills

Soft Skills

Consultative ApproachResults-Oriented Mindset

Tools & Technologies

SAP Ecosystem

Industry Keywords

Technology IndustryBrazil’s Tax Reform

About the role

Key responsibilities & impact

Strategically manage the active customer base
Develop and strengthen long-term relationships with decision-makers and stakeholders
Drive contract retention, renewals, and expansion
Identify upsell and cross-sell opportunities within the existing customer base
Create and monitor strategic plans for key accounts
Map churn risks and develop action plans
Track metrics related to retention, customer satisfaction, and portfolio expansion
Establish processes, KPIs, and the team’s operating model
Collaborate with Sales, Technical, Project, and Executive Leadership teams
Visit customers as needed

Requirements

What you’ll need

Solid experience managing and developing B2B customer portfolios
Experience working with corporate and/or enterprise customers
Proven track record in account relationship management, retention, and expansion
Experience engaging with executive-level stakeholders
Knowledge of upsell, cross-sell, and contract renewal strategies
Consultative, analytical, and results-oriented approach
Ability to establish processes and operate in an environment that is still being built
Availability for hybrid work and customer visits
Preferred: Experience in the technology industry
Preferred: Experience within the SAP ecosystem
Preferred: Knowledge of or experience related to Brazil’s Tax Reform
Preferred: Experience in Account Management, Customer Success, or Strategic Account Management

Benefits

Comp & perks

Hybrid work model
On-site work once a week
Customer visits as needed