CRM Operations Analyst

Itapeva Recuperação de Créditos

. Structure and segment audience databases for campaigns, communications, and strategic initiatives .

Posted 9/15/2026full-timeSão Paulo • BrazilMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in SQL for data extraction and manipulation, along with proficiency in data visualization tools like Power BI. Ensures compliance with LGPD guidelines while maintaining data integrity and governance.

Highest-signal resume keywords

SQL Data ExtractionPower BI Data VisualizationData Enrichment ToolsAdvanced Excel ProficiencyLGPD Compliance Knowledge

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

SQLData ManipulationData CleansingAudience SegmentationData GovernanceData QualityDashboard DevelopmentAnalytical InterpretationData ProcessingData Analysis

Soft Skills

Analytical Ability

Tools & Technologies

Power BILemitTransUnionBusiness Intelligence ToolsExcel

Industry Keywords

LGPDCRMMarketingData IntelligenceBig Data

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Structure and segment audience databases for campaigns, communications, and strategic initiatives
Enrich and continuously update customer profile data, ensuring the quality of available information
Validate, cleanse, and maintain databases using specialized data enrichment and identity-validation tools
Extract, manipulate, and cross-reference information using SQL to support analyses and business-area requests
Develop queries and analyses to support audience segmentation and improve communication strategies
Create and monitor dashboards and KPIs using Business Intelligence tools, supporting data-driven decision-making
Ensure the integrity, consistency, and governance of databases by identifying opportunities for continuous improvement
Ensure that information processing and use comply with LGPD guidelines

Requirements

What you’ll need

Experience extracting, manipulating, and processing data using SQL, including basic and intermediate queries
Knowledge of data visualization and analysis tools such as Power BI
Experience with data enrichment and identity-validation tools such as Lemit, TransUnion, or similar solutions
Advanced Excel proficiency, including pivot tables, VLOOKUP/XLOOKUP, advanced formulas, and dashboard development
Practical knowledge of LGPD, particularly in the processing and segmentation of customer data
Analytical ability to interpret data and transform it into business-relevant insights
Experience with data governance and data quality is a plus
Knowledge of large-scale database cleansing and enrichment processes is a plus
Experience with projects focused on CRM, Marketing, or Data Intelligence is a plus
Familiarity with Big Data concepts and audience segmentation is a plus

Benefits

Comp & perks

Performance Bonus: up to 8 monthly salaries per year
Bradesco Health Insurance – 100% covered for the employee
Optional Bradesco Dental Insurance
Meal/Food Allowance of R$60.17 per day on the Caju Flexible Card
Transportation or Fuel Allowance, with no payroll deduction
TotalPass with access to gyms, studios, and wellness services at an exclusive discount
Home Office Allowance
Birthday Day Off during your birthday month
Structured Career Development Plan
Hybrid Work Model
40-hour workweek, Monday through Friday