Staff Product Designer – AI

Itaú Unibanco

. Design and evolve end-to-end customer relationship systems, covering profile and account setup, activation, retention, and re-engagement .

Posted 10/30/2026full-timeSão Paulo • BrazilLeadWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in designing and evolving customer relationship systems, leveraging AI and data-driven insights to create personalized experiences. Proven ability to lead cross-functional initiatives and translate customer signals into actionable product strategies.

Highest-signal resume keywords

Product DesignAI Applied To ProductsTechnical LeadershipStakeholder ManagementExperience With Personalization

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Relationship ManagementData-Driven JourneysPredictive ModelsMultichannel Communication SystemsBehavioral Data AnalysisProduct Strategy DevelopmentTechnical KnowledgeHigh-Scale Digital Environments

Soft Skills

AutonomyOwnershipCross-Functional Collaboration

Tools & Technologies

Push NotificationsEmail SystemsIn-App MessagingMessaging Platforms

Industry Keywords

Customer EngagementRetention StrategiesGrowth Strategies

About the role

Key responsibilities & impact

Design and evolve end-to-end customer relationship systems, covering profile and account setup, activation, retention, and re-engagement
Create personalized experiences based on data, segmentation, and AI, including LLMs and predictive models
Identify structural issues in customer journeys and experiences without a formal request or defined roadmap
Develop product and CRM strategy, influencing prioritization based on revenue, risk, and retention
Work cross-functionally across multiple squads, connecting fragmented experiences
Design multichannel communication systems, including push notifications, email, in-app messaging, and messaging platforms
Translate behavioral data and customer signals into experience decisions and product rules
Lead high-impact initiatives autonomously, from concept through implementation, ensuring end-to-end quality
Partner with Product, Growth, Data, and Engineering teams to structure scalable, measurable solutions

Requirements

What you’ll need

Product Design
AI applied to products and experiences
Ability to work hands-on
Technical leadership and influence
Stakeholder management
Autonomy and ownership
Ability to operate across strategy and execution
Experience with Growth / CRM (a plus)
Experience with personalization, engagement, or data-driven journeys (a plus)
Front-end technical knowledge (a plus)
Experience in high-scale digital environments (a plus)
Experience leading designers or developing other professionals technically (a plus)

Benefits

Comp & perks

Transportation allowance
Meal voucher (restaurants) / food allowance (supermarkets)
Medical insurance (Fundação Saúde Itaú or Central Nacional Unimed)
Dental insurance (Odontoprev or Interodonto)
Life insurance
Profit-sharing and results-based bonus (subject to the bank’s performance)
Private pension plan
Exclusive discounts on our financial products
Extended maternity and paternity leave
Childcare / nanny allowance (for parents)
Education assistance
Wellhub or TotalPass
Access to Itaú Leisure Clubs (Guarapiranga / Itanhaém and São Sebastião)
An environment built on diversity, respect, appreciation of differences, and a commitment to inclusion
Encouragement for people with disabilities to apply