Customer Success Manager

ITCAN Technology and Digital Marketing

. Own and grow performance and influencer marketing accounts focused on ROAS and commercial outcomes .

Posted 10/27/2026full-timeRemote • Saudi ArabiaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in performance and influencer marketing account management, focusing on ROAS and commercial outcomes. Proven ability to develop client relationships, improve campaign performance, and drive workflow improvements through data analysis and cross-functional collaboration.

Highest-signal resume keywords

Account ManagementPerformance MarketingData LiteracyClient Relationship ManagementCross-Functional Collaboration

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Performance MarketingInfluencer MarketingCampaign Performance AnalysisAccount Efficiency ImprovementUpselling StrategiesAnalytical SkillsData InterpretationWorkflow ImprovementClient Satisfaction ManagementE-Commerce Experience

Soft Skills

OwnershipAccountabilityProblem SolvingRelationship BuildingPrioritization

Tools & Technologies

SaaS PlatformsTech PlatformsBusiness Intelligence ToolsDashboard Interpretation

Industry Keywords

E-CommerceMarketplacesCustomer SuccessAffiliate MarketingAgency Environments

About the role

Key responsibilities & impact

Own and grow performance and influencer marketing accounts focused on ROAS and commercial outcomes
Develop strong client relationships and align account strategies with business goals
Improve campaign performance, ROAS, and account efficiency
Develop growth plans, improve retention, and identify upselling opportunities
Partner with Product to turn client requirements into actionable inputs
Coordinate with BI, Operations, Finance, Influencer, and Product teams
Identify process gaps and proactively drive workflow improvements
Interpret dashboards, campaign data, and key performance metrics
Spot performance gaps and translate insights into actionable recommendations
Take accountability for account performance and client satisfaction
Manage priorities, solve problems, and deliver results with minimal supervision

Requirements

What you’ll need

5–7 years of total experience, including 3+ years in Account Management or Customer Success
Experience managing performance-based accounts in e-commerce, SaaS, marketplaces, or similar environments
A background in performance marketing, influencer marketing, affiliate, or agency + product environments
Experience with SaaS or tech platforms and cross-functional collaboration
Strong analytical skills and data literacy
Strong ownership, accountability, and ability to operate with minimal supervision