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I
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in IT support and field service, with a strong focus on resolving hardware and software issues in Windows environments. Proficient in providing customer support both on-site and remotely, ensuring high service quality and effective communication.
Highest-signal resume keywords
IT Support ExperienceWindows Client SupportHardware InstallationGerman Language SkillsClass B Driver's License
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Hardware TroubleshootingSoftware TroubleshootingWindows Workstation ConfigurationPeripheral Device InstallationTicketing System Documentation
Soft Skills
Customer FocusIndependent WorkStructured ApproachReliability
Industry Keywords
Field ServiceService Desk SupportIMAC ServicesCustomer AssignmentsRemote Support
About the role
Key responsibilities & impact- Analyze and resolve hardware and software issues
- Provide 1st- and 2nd-level support for Windows workstations and Microsoft environments
- Install, configure, and commission clients, notebooks, printers, and peripheral devices
- Perform hardware replacements, rollouts, relocations, and IMAC/IMACD services
- Document activities in the ticketing system
- Support the Service Desk/Managed Services team
- Support IT projects and rollouts at various customer locations, partly from home office
- Provide on-site support to customers in Berlin, Hanover, and Saxony, as well as remotely from home office
Requirements
What you’ll need- Professional experience in IT support or field service
- Experience working with Windows clients and standard hardware
- Independent, structured, and reliable approach to work, combined with a strong service and customer focus
- Very good German and good English language skills
- Class B driver's license
- Willingness to travel for customer assignments
- Willingness to support customers on-site in Berlin, Hanover, and Saxony, or remotely from home office
Benefits
Comp & perks- Personalized additional benefits tailored flexibly to your needs—for example, a public transport pass, JobRad, Gympass, or other benefits that can be individually agreed upon
- Excellent and enjoyable working environment in a dynamic, international organization
- Open communication culture with flat hierarchies and fast decision-making processes
- Support for professional and personal development
- Home office option