Senior UX Designer – Payments, Loyalty & Engagement

Iterative;

. Work in UX Design to evolve mobile and web journeys for digital products focused on payments, customer relationship programs, loyalty, benefits, and customer engagement .

Posted 9/25/2026contractSão Paulo • BrazilSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in UX Design and Research, focusing on mobile and web journeys for digital products, particularly in payments and customer engagement. Proficient in translating user needs into high-fidelity interfaces and optimizing user experiences through data analysis and usability testing.

Highest-signal resume keywords

UX DesignFigmaUX ResearchDesign ThinkingAgile Environments

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

User FlowsWireframesClickable PrototypesInformation ArchitectureUsability TestingData AnalysisMobile-First DesignHigh-Fidelity InterfacesDesign SystemCustomer Experience Metrics

Soft Skills

CollaborationFacilitationStakeholder ManagementProblem SolvingCommunication

Industry Keywords

Digital ProductsPaymentsCustomer EngagementLoyalty ProgramsB2C ProductsOmnichannel ProgramsDigital AccessibilityFraud PreventionGamificationBehavioral Design

About the role

Key responsibilities & impact

Work in UX Design to evolve mobile and web journeys for digital products focused on payments, customer relationship programs, loyalty, benefits, and customer engagement
Map AS-IS and TO-BE journeys using Design Thinking, Service Design, and UX Research
Identify pain points, opportunities, and engagement levers
Plan and conduct interviews, research, usability testing, and validation sessions with users and stakeholders
Design mobile and web journeys related to payments, benefits, points, loyalty, and customer relationships
Translate user needs, business rules, and technical requirements into user flows, wireframes, clickable prototypes, and high-fidelity interfaces
Structure information architectures for complex digital products
Create low- and mid-fidelity wireframes to explore hypotheses and optimize experiences
Develop clickable prototypes and high-fidelity interfaces, detailing behaviors, states, rules, and exceptions
Apply UI Design, Interaction Design, WCAG accessibility, and usability principles
Evolve components, patterns, and guidelines within the Design System
Conduct handoff to Development with functional specifications and business rules
Collaborate with Product, Technology, CRM, Data, Marketing, Security, Fraud Prevention, Growth, and Business teams
Support implementation through Design QA
Monitor adoption, repeat usage, retention, usage frequency, NPS, satisfaction, conversion, engagement, and benefit utilization
Facilitate workshops and collaborative activities with multidisciplinary teams

Requirements

What you’ll need

Solid experience as a UX Designer or Product Designer
Experience with digital products and mobile applications
Experience in UX Research, including interviews, surveys, and usability testing
Advanced proficiency in Figma
Experience mapping, redesigning, and transforming digital journeys
Experience designing and evolving onboarding, engagement, loyalty, and transactional journeys
Experience designing mobile-first flows
Knowledge of product, engagement, and user experience metrics
Experience using data analysis to support UX decision-making
Ability to work in complex environments with multiple stakeholders
Knowledge of Design Thinking and Service Design
Experience in agile environments; basic knowledge of Lean Inception and Scrum
Experience with payment apps, wallets, cashback, benefits, or digital financial services
Experience with high-frequency-use products and strong engagement strategies
Experience with products focused on retention and increasing customers’ perceived value
Experience with B2C products serving large user volumes
Preferred: experience with loyalty programs, points, miles, benefits clubs, or CRM
Preferred: knowledge of gamification, reward mechanics, challenges, missions, progression, and incentive systems
Preferred: knowledge of ludology and behavioral design applied to digital experiences
Preferred: experience with engagement, repeat-use, and habit-building strategies
Preferred: experience with omnichannel relationship programs
Preferred: knowledge of journey personalization and segmentation strategies
Preferred: experience with security, fraud prevention, and data protection requirements
Preferred: knowledge of digital accessibility

Benefits

Comp & perks

Hybrid model: 1 day per week in the office in Bela Vista, São Paulo
Engagement model: independent contractor (PJ)
Iterative allocation
Indefinite term
Equipment provided