Senior Infrastructure Engineer – Citrix VDI

ITTConnect

. Own the golden image and machine catalog lifecycle, including building, patching, testing, releasing, and clean rollback .

Posted 10/7/2026full-timeRemoteSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive expertise in managing VDI platforms, including Citrix Virtual Apps and Desktops, Azure Virtual Desktop, and Omnissa Horizon, with a strong focus on automation, troubleshooting, and client communication. Proven ability to lead projects, mentor teams, and collaborate effectively across multiple client environments.

Highest-signal resume keywords

VDI Platform ManagementWindows Server AdministrationAutomation Using PowerShellRoot Cause AnalysisClient-Facing Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

VDI Platform ManagementWindows Server AdministrationGroup Policy ManagementIntune ManagementScripting AutomationRoot Cause AnalysisChange ManagementCompute Layer KnowledgeStorage Layer KnowledgeNetworking Layer Knowledge

Soft Skills

Clear CommunicationIndependent WorkMentoring

Tools & Technologies

Citrix Virtual Apps and DesktopsAzure Virtual DesktopOmnissa HorizonVMware vSphereCitrix DirectorControlUpAzure Monitor

Certifications & Qualifications

Citrix CertificationMicrosoft AZ-140Omnissa VDI Certification

Industry Keywords

Infrastructure EngineeringEnd-User ComputingMulti-Client SupportVDI MonitoringApplication Layering

Tech Stack

Tools & technologies

AzureCitrixCloudDNSVMware

About the role

Key responsibilities & impact

Own the golden image and machine catalog lifecycle, including building, patching, testing, releasing, and clean rollback
Troubleshoot session, profile, and application delivery issues, including logon duration, profile containers, printing, peripherals, and protocol performance
Manage platform access layers, including gateways, brokers, certificates, and MFA integration
Serve as technical lead during VDI-impacting incidents and drive resolution
Right-size host pools and delivery groups using session and resource data
Manage autoscale, power management, and cloud consumption
Automate image builds, catalog updates, and health checks using scripting and platform APIs
Write root cause analyses, execute structured change management, and maintain technical documentation
Lead VDI project delivery including scoping, estimation, design, migration, and implementation
Provide client status reporting and best-practice guidance
Mentor junior engineers
Collaborate with infrastructure, network, and service desk teams
Work with a global network operations center handling first-line monitoring and triage

Requirements

What you’ll need

12+ years in infrastructure engineering
At least 3 years focused on VDI or end-user computing platforms
Fluent in English
Hands-on ownership of at least one enterprise VDI platform at depth: Citrix Virtual Apps and Desktops or DaaS, Azure Virtual Desktop, or Omnissa Horizon
Working familiarity with the other two VDI platforms
Strong Windows Server and Windows client administration, including Group Policy, Intune, and profile management
Working knowledge of compute, storage, and networking layers beneath VDI, including VMware vSphere or Azure, shared storage, load balancing, DNS, and certificates
Automation ability using AI tooling, scripting such as PowerShell or an equivalent, and direct work against platform APIs
Experience writing formal root cause analyses and working inside a structured change management process
Clear client-facing communication and ability to work independently across multiple client environments
Prior MSP or other multi-client experience, ideally supporting several customer environments at once
Associate's or bachelor's degree in information technology or a related field, or equivalent hands-on experience
Preferred: Citrix, Microsoft (AZ-140), Omnissa VDI, or comparable virtualization certification
Preferred: Experience with application layering or packaging and GPU-backed or graphics-intensive workloads
Preferred: Experience with VDI monitoring and analytics tooling such as Citrix Director, ControlUp, or Azure Monitor

Benefits

Comp & perks

Remote position
Work from home
Remote work anywhere in LATAM