Senior Tooling and Automation Engineer

ITTConnect

. Design, build, and maintain integrations between platforms using APIs, webhooks, and email .

Posted 10/7/2026full-timeRemote • United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive experience in tooling, automation, and systems integration, with a strong focus on building and owning integrations. Proficient in scripting, API management, and ITIL-aligned change management, ensuring effective communication and customer engagement.

Highest-signal resume keywords

12+ Years IT Experience5+ Years Tooling Automation ExperienceFluency with AI-Assisted Coding ToolsHands-On Experience with REST APIsExperience Administering Jira Service Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Scripting in PythonScripting in PowerShellScripting in JavaScriptREST APIsWebhooksJSONXMLGitITIL Change ManagementTroubleshooting Across Platforms

Soft Skills

Clear Customer-Facing CommunicationStrong Troubleshooting Skills

Tools & Technologies

Jira Service ManagementNinjaOneAuvikBocada CloudRMM ToolsNetwork Monitoring ToolsBackup Tooling

Certifications & Qualifications

Associate's Degree in Information TechnologyBachelor's Degree in Information Technology

Industry Keywords

Tooling IntegrationAutomationSystems IntegrationChange ManagementAlerting Tuning

Tech Stack

Tools & technologies

CloudITSMJavaScriptPython

About the role

Key responsibilities & impact

Design, build, and maintain integrations between platforms using APIs, webhooks, and email
Write connecting code, skills, and apps with AI-assisted development tools
Own Jira Service Management configuration, including screens, workflows, custom ticket and request types, automations, and queues
Identify and reduce noise across the alerting cycle so only actionable alerts reach the team
Serve as the senior escalation point for tooling failures, broken integrations, misbehaving automation, authored scripts, and false-positive alerts
Set and enforce standards for tooling integrations and alerting
Work with platform administrators on changes inside their tools
Identify tooling gaps and lead build-or-buy decisions from business justification through evaluation and rollout
Ensure each customer's tooling is fully rolled out and tuned to their environment
Configure custom OS patching and observability alerting policies agreed with customers
Explain tooling to customers, including its function, installation, and environmental impact
Produce service level objective, utilization, and operational reporting for delivery leadership
Execute work within an ITIL-aligned change management framework
Document integrations, automations, and configuration for auditability and continuity

Requirements

What you’ll need

12+ years of IT experience
5+ years focused on tooling, automation, or systems integration in IT environments
Experience building and owning integrations rather than only using tools
MUST BE fluent in English
Experience as the first or only person responsible for a whole tooling stack
Fluency with AI-assisted coding tools such as Claude, Cursor, or Replit, with working code examples
Hands-on experience with REST APIs, webhooks, JSON, XML, and common authentication methods
Scripting and development capability in Python, PowerShell, or JavaScript
Working knowledge of Git for source control
Experience administering Jira Service Management or a comparable ITSM platform, including workflows, request types, and automations
Working knowledge of RMM, network monitoring, and backup tooling
Experience tuning alerting to reduce noise
Solid understanding of ITIL and change management
Strong troubleshooting skills across platforms, integrations, and automation
Clear, customer-facing communication style
Associate's or bachelor's degree in information technology or a related field, or equivalent hands-on experience
Preferred: Direct experience with NinjaOne, Auvik, Bocada Cloud, or Jira Service Management
Preferred: Experience leading tool evaluations and vendor selection, including proof-of-concept work and business justification
Preferred: Familiarity with workflow-automation or iPaaS platforms