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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in driving product expansion and upselling within the financial services and payments industry, leveraging strong negotiation and communication skills to influence customer decisions and enhance retention strategies.
Highest-signal resume keywords
Financial Services Industry ExperienceB2B Consultative SalesPayment Systems KnowledgeNegotiation SkillsCustomer Behavior Analysis
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Transaction ProcessingCross-Selling ProductsContract RenewalsPricing StrategyAccount Data Analysis
Soft Skills
Communication SkillsPersuasion SkillsInfluencing Decisions
Industry Keywords
Payments IndustryFinancial ProductsCustomer RetentionChurn ManagementHealthcare Customers
About the role
Key responsibilities & impact- Own the expansion target through cross-selling products such as PIX, cards, bank slips, payment anticipation, split payments, and digital accounts
- Drive volume upsell and activate contracted products that are not yet being used
- Lead recurring commercial negotiations, including take-rate reviews, contract renewals, and renegotiations
- Manage commercial retention efforts in situations at risk of churn and adjust pricing to improve margins
- Develop an in-depth understanding of the iugu product portfolio and identify the right product for each customer in the portfolio
- Analyze account data, including TPV, payment-method mix, seasonality, and customer behavior, to identify opportunities
- Lead QBRs and executive business reviews with strategic customers
- Act as the interface with internal teams, conveying customer demands and needs to support portfolio expansion
Requirements
What you’ll need- Experience in the financial services/payments industry
- Solid knowledge of financial products and services, including payment systems, transaction processing, and industry regulations
- Excellent communication, persuasion, and negotiation skills, with the ability to influence decisions and close deals
- Experience in B2B consultative sales
- Experience working with healthcare customers is a plus
Benefits
Comp & perks- Hybrid work model: 3 days in the office and 2 days working from home
- Flexible working hours
- R$1,774.07 credit on a Swile card
- Meal and food allowance: R$837.04
- Transportation allowance: R$429.03
- Additional R$508.00 for meal, food, or transportation allowance
- Bradesco health and dental insurance
- TotalPass
- Vittude, with a 40% discount on all sessions
- Life insurance
- Daily breakfast
- Fresh fruit available daily at the office
- On-site mini-market with snacks, ready-made meals, and beverages
- Daycare allowance
- 180 days of maternity leave
- 30 days of parental leave
- Short-Term Incentive based on target achievement and individual performance evaluation
- Birthday month day off
- iu+go semiannual performance management program with ongoing PDI follow-up
- Access to iugu Academy, with regulatory content and specialized learning tracks
- Partnerships with educational institutions, language schools, and colleges
- Relaxed work environment and strong team spirit
- Autonomy to work on, develop, and implement ideas
- Environment that values continuous feedback and regular one-on-one meetings