Front Office Operations Specialist

Ivy Rehab Network

. Analyze operational and revenue cycle data to identify trends, performance gaps, opportunities, and risks .

Posted 10/30/2026full-timeRemote • Pennsylvania • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in analyzing operational and revenue cycle data to drive improvements in healthcare operations. Proficient in project management, stakeholder engagement, and developing actionable insights to enhance front office performance and patient experience.

Highest-signal resume keywords

Healthcare Operations ExperienceProject ManagementData AnalysisKPI ReportingChange Management

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data AnalysisOperational ReportingProcess OptimizationWorkflow DocumentationPerformance MonitoringDashboard DevelopmentEMR SystemsMicrosoft ExcelMicrosoft PowerPointMicrosoft Outlook

Soft Skills

Analytical SkillsProblem-SolvingCommunication SkillsRelationship-BuildingOrganizational Skills

Industry Keywords

Pediatric HealthcareAmbulatory Care OperationsFront Office OperationsPatient AccessRevenue Cycle WorkflowsStakeholder ManagementOperational StandardsChange Management InitiativesOperational EffectivenessPerformance Gaps

About the role

Key responsibilities & impact

Analyze operational and revenue cycle data to identify trends, performance gaps, opportunities, and risks
Develop, maintain, and distribute operational reports and dashboards covering front office performance, patient access, scheduling, authorizations, collections, and other key business metrics
Conduct audits and workflow reviews to assess operational effectiveness and adherence to established standards
Monitor key performance indicators and provide actionable recommendations to improve operational outcomes
Translate complex data into meaningful insights supporting decision-making and operational strategy
Coordinate and support implementation of pediatric operational initiatives across local, regional, and territory-level operations
Manage project timelines, deliverables, stakeholder communications, and action plans
Track initiative progress, identify risks or barriers, and drive follow-up
Support rollout of new programs, operational enhancements, acquisitions, and workflow changes
Facilitate project meetings and maintain accountability for deliverables and follow-up actions
Identify opportunities to improve front office workflows, operational efficiency, and patient experience
Support evaluation and optimization of front office processes
Assist in developing and maintaining operational standards, procedures, and workflow documentation
Partner with stakeholders to translate initiatives into training materials, onboarding resources, and operational workflows
Support change management through communication planning, stakeholder engagement, and implementation
Collaborate with Revenue Cycle, Clinical Operations, Front Office Operations, Infinx, Patient Experience, and other support functions
Develop presentations, scorecards, executive summaries, and leadership reporting materials
Support the Director of Front Office Operations in meetings with recaps, recommendations, and follow-up
Assist with strategic planning through project coordination, data analysis, and operational execution
Ensure visibility into progress, outcomes, and areas requiring attention

Requirements

What you’ll need

Bachelor's degree (preferred) in Business Administration, Healthcare Administration, Operations Management, or a related field; equivalent experience may be considered
3+ years of experience in healthcare operations, program coordination, project management, business operations, or a related role
Strong analytical and problem-solving skills with the ability to interpret and act on data
Demonstrated experience managing multiple priorities and projects simultaneously
Advanced proficiency in Microsoft Excel, PowerPoint, Outlook, and reporting tools
Experience working with EMR or practice management systems
Excellent written and verbal communication skills
Strong relationship-building, organizational, and stakeholder-management capabilities
Ability to work independently while effectively managing competing priorities
Experience in pediatric healthcare, rehabilitation, or ambulatory care operations
Familiarity with front office operations, scheduling, patient access, authorizations, and revenue cycle workflows
Experience supporting operational improvement, process optimization, or change management initiatives
Knowledge of KPI reporting, dashboard development, and performance monitoring

Benefits

Comp & perks

Eligibility for full benefits package beginning within your first month of employment
Generous PTO (Paid Time Off) plans
Paid holidays