IT Support

Ivy Tech

. Provide support for the daily activities of the local IT Support Team .

Posted 11/3/2026full-timeLawrenceburg • United StatesMid-LevelSenior💰 $38,000 - $40,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates proficiency in providing technical support for hardware and software, including desktop and laptop devices, printers, and network equipment. Exhibits strong customer service skills and the ability to maintain professional relationships while managing multiple priorities in a higher education environment.

Highest-signal resume keywords

Technical SupportCustomer ServiceDocumentation CreationHardware and Software ProficiencyNetwork Security Awareness

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical SupportHardware ProficiencySoftware ProficiencyNetwork SupportTroubleshootingDocumentation CreationVoIP SupportClassroom Equipment SupportIT Helpdesk Case ManagementEquipment Maintenance

Soft Skills

Good Communication SkillsOrganizational SkillsDependabilityCalm Under PressureInitiative

Tools & Technologies

PrintersProjectorsDocument CamerasScannersDesktop DevicesLaptop DevicesNetwork EquipmentWireless TechnologyVoIP SystemsIT Helpdesk Software

Certifications & Qualifications

Relevant IT Certifications

Industry Keywords

Higher Education EnvironmentIT SupportService Level AgreementOperational EfficiencyData SecurityCustomer Service ImprovementsNetwork Security VulnerabilitiesPreventative MeasuresIT Support ProjectsConfidentiality

Tech Stack

Tools & technologies

VoIP

About the role

Key responsibilities & impact

Provide support for the daily activities of the local IT Support Team
Support general hardware and software, printers, projectors, document cameras, scanners, and related IT equipment
Assist staff, faculty, and students with classroom IT and instructional equipment
Perform limited network and server-related support for requests or projects as needed in cooperation with IT administrators
Provide technical and user support and guidance
Process IT Helpdesk cases/incidents within the Service Level Agreement and document complete, respectful communication
Escalate questions or cases to the supervisor as needed
Provide end-user support for desktop and laptop devices, printers, document cameras, scanners, projectors, network, wireless, and VoIP
Use phone or face-to-face communication as needed to maintain customer service
Develop troubleshooting guides and guidelines under the direction of the IT Director
Assist the IT System Administrator or IT Network Administrator as assigned
Participate in IT Support-related projects
Follow equipment cleaning, maintenance, and preventative measures schedules
Provide input on operational efficiency, technical skills, and customer service improvements
Participate in statewide teams as needed
Share responsibility for physical and data security of lab equipment and software
Help identify network security vulnerabilities
Assist in moving equipment as assigned

Requirements

What you’ll need

High School diploma required
Associate Degree in IT related field preferred
May substitute additional equivalent experience and relevant certifications for the degree
Good customer service and organizational skills
Good written and oral communication skills and ability to provide service over the phone, through email, or in person
Proficiency with current hardware and software technology
Ability to maintain professional relationships with peers and superiors
Ability to use discretion and confidentiality with access to sensitive data and local administrative access to desktop equipment and data
Dependable
Ability to stay calm in stressful situations
Ability to handle multiple competing priorities
Ability to create and maintain documentation
Initiative in all activities
Willingness to seek and undertake additional training and/or earn industry standard certifications as needed
Physically capable of climbing ladders and lifting up to 30 pounds repeatedly
Willingness to work nights and weekends as needed
Willingness to travel as necessary
Experience in a higher education environment is desirable

Benefits

Comp & perks

Multiple medical plan options paired with a Health Savings Account with a generous employer contribution
Dental plan with no-cost preventive services and coverage for orthodontia
Vision plan with low-cost exams and allowances for glasses or contact lenses
Employee Assistance Program offering no-cost confidential counseling sessions, legal consultations, financial planning consultations, and other resources
Wellness program with opportunities to earn $250 in Wellness Rewards
Flexible Spending Accounts for healthcare (limited purpose) and dependent care
10% employer retirement contribution, fully vested after two years
Basic life insurance equal to annual salary paid by the College, with optional supplemental coverage
Short-term and long-term disability benefits
Fee remission for employees, spouses, and dependent children
Tuition assistance for undergraduate, graduate, and doctoral programs
Paid professional development opportunities
Generous paid time off, including vacation, sick leave, holidays, and winter recess
Flexible work arrangements where available
Paid childbirth recovery leave (8 weeks)
Paid parental leave (4 weeks)
Eligibility for Public Service Loan Forgiveness
Additional discounts on gym memberships, transportation, and various retail services