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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer service and order management, with a strong focus on communication, attention to detail, and problem-solving. Proficient in managing customer accounts and collaborating across teams to enhance service delivery and process improvements.
Highest-signal resume keywords
Customer Service ExperienceOrder ProcessingERP Systems ExperienceCRM Systems ExperienceStrong Communication Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Order ManagementCustomer AdministrationAttention to DetailProblem SolvingProcess Improvement
Soft Skills
Organizational SkillsProactive Mindset
Tools & Technologies
Microsoft OfficeNetSuiteSAP
Industry Keywords
Personal CareFood ManufacturingChemicalsDistribution
Tech Stack
Tools & technologiesERP
About the role
Key responsibilities & impact- Provide customer service via phone, email and other communication channels
- Manage the end-to-end customer order process from receipt through delivery and invoicing
- Communicate order status, availability, lead times and delivery updates
- Support customers with pricing, product information and account enquiries
- Coordinate with Operations to achieve DIFOT and customer service objectives
- Process returns, credits and customer account adjustments
- Manage an allocated portfolio of customer accounts and support the wider commercial team
- Contribute to process improvements and maintain accurate customer and product data
- Collaborate with Sales, Operations, Finance and Product teams
Requirements
What you’ll need- Previous experience in customer service, customer support or order management roles
- Strong order processing and customer administration experience
- Excellent communication skills and a professional phone manner
- High attention to detail and accuracy
- Strong organisational skills and the ability to manage multiple priorities
- A proactive mindset with the confidence to solve problems and take ownership
- Experience working with ERP and CRM systems and Microsoft Office applications
- Experience in ingredients, personal care, food manufacturing, chemicals, distribution or related industries
- Experience using NetSuite and SAP would be an advantage
- Applicants may be subject to police/criminal background checks, medical checks, drug and alcohol testing, and reference checks
Benefits
Comp & perks- Competitive salary aligned to market and experience
- Stable, full-time role within a global organisation
- Structured onboarding and transition support
- Clear internal career pathways
- Health, wellbeing and employee assistance programs
- An inclusive, collaborative and values-driven culture
- Flexibility to work from home one day per week once established in the position