Apply

Ready to go for it?

AI Apply speeds things up—apply directly if you prefer.

FREE ACCESS
5,000–10,000 jobs/day
Scoutfield Logo

See all jobs on Scoutfield

Search thousands of fresh jobs every day.

Discover
  • Fresh listings
  • Fast filters
  • No subscription required
Create a free account and start exploring right away.
iyzico

Customer Service Officer – Ticket

iyzico

. Respond to customer inquiries received through tickets and provide accurate and timely solutions .

Posted 10/8/2026full-timeIstanbul • TurkeyMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates a strong customer-oriented mindset with a focus on customer satisfaction, effective communication, and the ability to adapt in a fast-paced environment. Proficient in analyzing customer requests and collaborating with teams to resolve issues efficiently.

Highest-signal resume keywords
Customer Service ExperienceStrong Verbal CommunicationStrong Written CommunicationTeam CollaborationAdaptability in Fast-Paced Environment

ATS Keywords

Tailor your resume
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
Customer-Oriented MindsetProblem-SolvingTime Management
Tools & Technologies
Ticketing Systems
Industry Keywords
Customer SatisfactionService QualityCustomer Relations

About the role

Key responsibilities & impact
  • Respond to customer inquiries received through tickets and provide accurate and timely solutions
  • Analyze customer requests, take necessary actions, and follow up on unresolved issues
  • Escalate requests requiring support from other teams and ensure timely follow-up
  • Record and track customer requests through relevant systems
  • Ensure customer satisfaction and service quality
  • Identify common customer issues and inform relevant teams

Requirements

What you’ll need
  • Experience in customer service or customer relations
  • Customer-oriented mindset with a strong focus on customer satisfaction
  • Strong verbal and written communication skills
  • Team-oriented and collaborative
  • Ability to adapt to a dynamic and fast-paced work environment
  • Availability to work in a shift-based schedule

Benefits

Comp & perks
  • A culture of continuous development: conferences, in-house events to stay up-to-date on current trends and technology
  • Online Training Platform (Free access to Udemy, Harvard ManageMentor, Getabstract, etc.)
  • Flexible working model called iyzico Homequarters
  • An iyzicoMate assigned to help with onboarding
  • Detailed orientation program
  • Meal & Internet Allowance
  • Transportation Allowance
  • Gift voucher for tech needs and ergonomic workspace at home
  • MacBook and monitor if needed
  • Employee support program: free psychological counseling, legal advice, financial advice etc.
  • Private health insurance
  • Access to a wide network of sports facilities
  • 1 day birthday leave