IT Support Technician, Entry-Level

J-Mack Technologies, LLC

. Respond to technical issues escalated by customers .

Posted 11/3/2026full-timeRemote • United StatesEntry Level💰 $33,500 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in problem solving and debugging technical issues while effectively communicating solutions to customers and stakeholders. Proficient in managing time and prioritizing tasks in a high-pressure, collaborative environment.

Highest-signal resume keywords

Problem SolvingTechnical Issue DebuggingAgile Environment ExperienceServiceNowUS Government Public Trust Security Clearance

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Technical Issue ResolutionDocumentation of Work-AroundsSoftware Development LifecycleMulti-Discipline Triage Management

Soft Skills

Effective CommunicationSelf-MotivationTeam CollaborationTask Prioritization

Tools & Technologies

ServiceNowGitHubJira

Industry Keywords

Federal Digital ServicesVA.gov

Tech Stack

Tools & technologies

ServiceNow

About the role

Key responsibilities & impact

Respond to technical issues escalated by customers
Act as a liaison between operations, the client, and Engineering/Development
Respond to end-user requests for assistance using existing manuals and scripted responses
Interact effectively with customers
Refer ongoing issues to the appropriate engineering support team
Provide extended Core Hours Support Monday–Saturday 6:00 AM–10:00 PM ET and Sunday 6:00 AM–3:00 PM ET, excluding holidays

Requirements

What you’ll need

Experience with problem solving, debugging, and providing solutions to technical issues
Ability to prioritize and execute tasks in a high-pressure environment
Experience working within a team-oriented, collaborative, agile environment
Highly self-motivated and directed with the ability to manage multi-discipline triage calls
Experience documenting and communicating work-arounds and solutions clearly
Prior experience with federal or VA.gov digital services are highly desirable
Must be able to pass a US Government Public Trust Security Clearance
Ability to manage time and prioritization of tasks at a high level
Ability to communicate effectively with managers and customers
Experience with the Software Development Lifecycle in a team-oriented, collaborative, agile environment
Experience with tools such as ServiceNow, GitHub, Jira
High school diploma or GED

Benefits

Comp & perks

Fully remote, full-time role with meaningful mission impact for the Veteran community
Opportunity to shape standards and practices at the program level
Medical, Dental & Vision Insurance — J-Mack covers 80% of employee premiums and 50% of dependent premiums
Basic Life, Short-Term Disability & Long-Term Disability — J-Mack covers 100% of the costs
401(k) Safe Harbor Plan with full vesting and 4% company match
Paid Time Off: 120 hours annually, increasing to 160 hours after 5 years
11 Paid Holidays
Charity Matching: J-Mack matches employee donations up to $250 annually, plus donates a percentage of profits to various charities each year