Flight Operations Manager

J.S. Held LLC

. Coordinate J.S. Held's enterprise drone program . Maintain visibility into drone assets, pilots, certifications, utilization, and flight activity . Develop and maintain SOPs, training, policies, procedures, records

Posted 9/26/2026full-timeRemote • New York • United StatesMid-LevelSenior💰 $120,000 - $140,000 per yearWebsite

About the role

Key responsibilities & impact

Coordinate J.S. Held's enterprise drone program
Maintain visibility into drone assets, pilots, certifications, utilization, and flight activity
Develop and maintain SOPs, training, policies, procedures, records, and controls
Track program performance and report on utilization, compliance, billing, risks, and implementation progress
Refine fleet management and identify new revenue opportunities
Coordinate drone inventory, registration, assignment, maintenance, insurance, and retirement
Monitor FAA requirements, pilot credentials, renewals, authorizations, and recordkeeping obligations
Support risk assessments, incident reporting, corrective actions, and compliance reviews
Establish consistent drone billing and documentation practices with Finance and practice operations
Connect flight activity to projects or engagements and maintain invoicing, audit, and client-question records
Monitor billing adoption and exceptions, and report on activity, billings, recoveries, costs, and program economics
Lead requirements definition, RFP support, evaluation, and implementation of a drone fleet-management platform
Administer platform data standards, user access, workflows, data quality, vendor performance, and enhancements
Coordinate relationships with drone technology, equipment, training, and compliance vendors
Partner with practice leaders, pilots, and corporate functions to support adoption and resolve issues
Coordinate pilot onboarding, training, certification tracking, and program communications
Serve as the central coordination point and route technical, legal, regulatory, safety, or accounting matters to subject matter experts
Provide enterprise coordination without direct-report pilots

Requirements

What you’ll need

Bachelor's degree or equivalent combination of education and relevant experience
Five or more years of experience in program management, operations, fleet or asset management, compliance administration, field operations, or a related discipline
Practical knowledge of commercial drone operations and applicable FAA requirements
Experience implementing standardized processes across multiple teams, locations, or business units
Experience selecting, implementing, or administering an operational, fleet, asset, compliance, or workflow technology platform
Strong analytical, reporting, organizational, and stakeholder-management skills
FAA Part 107 Remote Pilot Certificate
Clear written and verbal communication skills
Sound judgment and ability to manage multiple workstreams without relying on direct reporting authority
Preferred: experience supporting a multi-location drone, aviation, field-services, equipment-management, or other regulated operational program
Preferred: experience with drone fleet-management platforms, flight-log systems, or asset-management solutions
Preferred: experience supporting billing, cost recovery, project accounting, or client documentation in a professional services environment
Preferred: familiarity with commercial insurance schedules, FAA waivers or authorizations, and specialized drone operating environments
Preferred: project management, safety management, process improvement, or change management certification or training
Ability to work at a computer and review operational, regulatory, and financial information for extended periods
Ability to communicate effectively with geographically dispersed stakeholders and manage multiple priorities and deadlines
Ability to travel occasionally and access field or equipment-storage locations when needed
Ability to safely handle or move typical small-drone equipment and cases, with reasonable accommodation as applicable
Occasional work outside standard business hours may be required

Benefits

Comp & perks

Employees can work remotely
Flexible work environment
Flexible Time Off policy
Medical, Dental, and Vision Insurance
401k Match
Commuter Benefit
Reasonable accommodation for individuals with disabilities