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Founding Member, Software Portfolio Specialist
J.S. Held LLC. Support the full lifecycle of software applications, including evaluation, onboarding, administration, optimization, renewal, and retirement .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in software application management, including lifecycle support, vendor negotiations, and compliance audits. Proficient in utilizing ServiceNow Software Asset Management and IT Service Management to optimize software assets and enhance operational efficiency.
Highest-signal resume keywords
Software Application ManagementServiceNow Software Asset Management Professional (SAM Pro)IT Service Management (ITSM)Application Lifecycle ManagementVendor Negotiation
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Software License OptimizationApplication SupportIncident ManagementRequest ManagementApplication IntegrationConfiguration ManagementBusiness Requirement AnalysisSoftware ProcurementCompliance AuditsProcess Improvement
Soft Skills
Analytical SkillsProblem-SolvingOrganizational SkillsAttention to DetailProactive Approach
Tools & Technologies
ServiceNowAIWorkflow AutomationIntelligent Agents
Industry Keywords
Software Asset Management Best PracticesSingle Sign-On (SSO)Cross-Functional IT EnvironmentsApplication DocumentationOperational Excellence
Tech Stack
Tools & technologiesCyber SecurityITSMServiceNow
About the role
Key responsibilities & impact- Support the full lifecycle of software applications, including evaluation, onboarding, administration, optimization, renewal, and retirement
- Administer software applications, including user access, license allocation, account provisioning/deprovisioning, and routine configuration
- Coordinate with Technology teams on application security, identity/access, endpoint, infrastructure, architecture, and support requirements
- Maintain application records, including licensing information, business ownership, renewal dates, contracts, entitlements, and portfolio data
- Execute established policies, procedures, and controls
- Support software license optimization, reclamation, and compliance audits
- Gather and analyze business requirements for new applications
- Assess existing applications before introducing additional software
- Support application integration activities associated with mergers and acquisitions
- Coordinate software demonstrations, solution discussions, and technical/vendor evaluations
- Support cross-functional reviews involving Cybersecurity, Compliance, Legal, Purchasing, and technical teams
- Use AI, workflow automation, and intelligent agents to modernize software asset management
- Help develop an increasingly autonomous operating model through proactive automation
- Maintain application documentation, SOPs, knowledge articles, and administration guides
- Support software sourcing, procurement, contract renewal, and licensing activities
- Engage software vendors and resellers regarding pricing, proposals, licensing options, and product information
- Assist with vendor negotiations and evaluate commercial options
- Analyze licensing, usage, and market options for cost optimization and portfolio consolidation
- Track software agreements, renewal dates, license quantities, costs, and contractual requirements
- Manage software application incidents, service requests, and tasks
- Review and triage requests, troubleshoot application issues, and coordinate resolution
- Liaise between end users, internal technology teams, and vendor support
- Monitor queues and follow up on approvals, dependencies, and actions
- Escalate application issues based on business impact, complexity, or technical expertise
- Identify recurring support issues and contribute to knowledge articles, process improvements, and self-service documentation
- Support software access requests and new application requests under established governance processes
- Help establish and shape the new Delhi hub, contributing to process development, operational excellence, and long-term team growth
Requirements
What you’ll need- Self-starter demonstrating initiative, ownership, curiosity, and a proactive approach to identifying and solving problems
- Strong analytical, problem-solving, and organizational skills, with attention to detail and ability to prioritize multiple responsibilities
- Ability to learn new technologies and platforms quickly
- Experience in software application management, application support, IT operations, and cross-functional enterprise IT environments
- Understanding of application lifecycle management and software asset management best practices
- Working knowledge of different types of software and licenses
- Hands-on experience with ServiceNow Software Asset Management Professional (SAM Pro) and IT Service Management (ITSM), including incident and request management
- Experience working with software vendors, procurement processes, contracts, licensing, renewals, license optimization, and reclamation
- Understanding of single sign-on (SSO), software installation, and configuration requirements preferred
- Experience supporting application implementations or technology projects preferred
Benefits
Comp & perks- Flexible work environment allowing employees to work remotely when needed
- Medical Insurance
- Vision Insurance
- Equal opportunity employment
- Reasonable accommodation for individuals with disabilities