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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong strategic consulting and project management capabilities, with a focus on aligning IT services with business objectives and ensuring high-quality service delivery. Proficient in stakeholder management, negotiation, and analyzing technology trends to drive customer satisfaction and value.
Highest-signal resume keywords
Strategic ConsultingProject ManagementStakeholder ManagementAnalytical SkillsCustomer Service
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Project ManagementAnalytical SkillsQuality StandardsLicensing KnowledgeContracts Knowledge
Soft Skills
Customer Service CommitmentNegotiation SkillsCommunication Skills
Tools & Technologies
Microsoft OfficeExcelWordPowerPointEmail
Industry Keywords
IT ServicesGlobal ProjectsRegional Logistics OperationsBusiness ObjectivesService Delivery
About the role
Key responsibilities & impact- Provide strategic consulting-level support and guidance throughout key IT initiatives
- Facilitate and lead planning and execution of initiatives using technology to achieve business objectives
- Communicate decisions, priorities, and project information to appropriate staff
- Manage stakeholder perceptions and expectations regarding IT services and capabilities
- Advocate for business and external customers during requirements conversations and definition
- Represent Jabil IT capabilities, tailored solutions, and services to the business
- Advise on options, risks, costs versus benefits, and impacts on products, services, processes, and priorities
- Align IT capabilities and service delivery with business objectives and strategic roadmaps
- Map IT projects and requests to the strategic roadmap
- Oversee IT services and solutions for assigned business and external customers
- Drive high-quality service delivery, customer satisfaction, and value from IT services
- Analyze technology trends and their impact on customer goals
- Negotiate agreements and commitments between business stakeholders and IT from requirements through delivery
- Recap IT performance monthly, quarterly, and annually as needed
- Set stakeholder expectations and resolve disconnects through negotiation or governance
- Foster a positive environment with IT services, Operations, Finance, and business-unit teams
- Ensure IT ownership of implemented solutions
- Understand financial KPIs and the impact of IT investments on business results
Requirements
What you’ll need- Strong technical skills and/or strategic skills
- Strong analytical skills and quality standards
- Commitment to customer service
- Proven success in project management of global-related projects
- Ability to participate in projects to ensure global readiness
- Experience ensuring processes and people are in place to support regional and global areas of responsibility
- Strong knowledge of licensing and contracts
- Strong knowledge of regional logistics operations and industry
- Proficiency using personal computers, Microsoft Office products (Excel, Word and PowerPoint), and email
- Must apply through official Jabil channels and be alert to employment fraud
Benefits
Comp & perks- Equal opportunity employer
- Reasonable accommodation for qualified individuals with disabilities