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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in IT application delivery and management within a regulated manufacturing environment, focusing on Lean and Operational Excellence principles. Proven ability to lead teams, manage incidents, and ensure compliance while driving continuous improvement initiatives.
Highest-signal resume keywords
IT Application DeliveryITIL Working KnowledgeLean & Operational ExcellenceTeam LeadershipRegulated/GxP Environments
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Incident ManagementChange ManagementRelease ManagementApplication Performance MonitoringCost EstimationEnhancement Request ScopingService Level ManagementSoftware LicensingBudget TrackingAudit Support
Soft Skills
Effective CommunicationTeam DevelopmentProblem-SolvingAdaptabilityCollaboration
Certifications & Qualifications
ITIL Foundation Certification
Industry Keywords
Manufacturing OperationsValidated SystemsMulti-Site EnvironmentContinuous ImprovementMatrix Structure
About the role
Key responsibilities & impact- Run day-to-day IT delivery for approximately 30 Lean & Operational Excellence applications
- Manage incidents, service requests and bug fixes against agreed service levels
- Monitor the tower's ticket queue, produce weekly delivery reporting and drive recurring issues to root-cause resolution
- Own change and release coordination while minimizing operational disruption and maintaining audit-ready records
- Ensure application stability, performance, availability and compliance in a regulated manufacturing environment
- Plan and execute upgrades, patching, version currency and application retirement
- Capture, size and shape enhancement demand into clearly defined, costed work packages
- Assign approved work to internal development teams or contracted partners and hold delivery to scope, timeline and quality
- Track run costs and contracted service spend against budget and flag variances and capacity constraints
- Provide cost, effort and dependency inputs for business cases
- Serve as the working-level IT contact for Lean & Operational Excellence applications across site, regional and global process owners
- Execute the tower roadmap and contribute tower input
- Partner with architecture, security, infrastructure and compliance teams
- Lead, coach and develop the internal team; set priorities, schedules and performance expectations
- Manage contracted external resources and escalate commercial and contractual matters
- Select, develop and evaluate internal and external personnel
- Support internal and external audits with evidence, corrective actions and closure of non-conformances
- Enforce applicable IT and company procedures, policies, safety and health rules
- Perform other assigned duties
Requirements
What you’ll need- Hands-on experience running or supporting a portfolio of business applications in a multi-site manufacturing environment
- Practical ITIL working knowledge covering incident, problem, change and release management
- Ability to size and scope enhancement requests, including effort, cost, dependencies and deferral decisions
- Experience with Lean, continuous improvement or operational excellence processes and supporting applications is a strong plus
- Familiarity with regulated/GxP environments, validated systems and manufacturing operations
- Experience managing contracted or outsourced resources against service levels and statements of work
- Working understanding of software licensing and service contracts
- Previous experience in a matrix or shared-service/CoE structure preferred
- Ability to work effectively across time zones and changing priorities and deadlines
- Bachelor's Degree in Computer Science, Information Technology, Engineering or a related field
- 6 to 8 years of experience in IT application delivery, support or implementation in a relevant IT position
- At least 3 years leading a team, including direct reports and/or a delivery team
- ITIL Foundation Certification preferred
- Fluent English; additional languages an advantage
- Equivalent combination of education, training or experience accepted
Benefits
Comp & perks- Equal opportunity employer
- Reasonable accommodation for qualified individuals with disabilities
- Regular business hours with occasional out-of-hours involvement for releases, cutovers and major incidents
- Up to 20% domestic and/or international travel