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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in troubleshooting, installing, and configuring IT hardware and software, with a strong focus on customer service and support in manufacturing and factory environments. Proficient in managing user accounts and maintaining IT infrastructure while adhering to SLAs and KPIs.
Highest-signal resume keywords
Active Directory ExperienceTroubleshooting Network IssuesImaging New Computer SystemsCustomer Service SkillsFactory-Floor Shared Devices Support
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
TroubleshootingPC InstallationConfiguration ManagementImagingNetwork ArchitectureVLANsVPNsAudio/Visual Equipment SupportInventory ManagementTechnical Assistance
Soft Skills
Communication SkillsTime ManagementAnalytical TroubleshootingIndependent WorkPrioritization
Tools & Technologies
Microsoft ApplicationsService Desk SoftwareKnowledge DatabaseConfiguration Management DatabasePO Process
Industry Keywords
Manufacturing IT SupportFactory FloorWarehouse ITSite DeploymentsHealth and Safety Policies
About the role
Key responsibilities & impact- Load and verify software packages
- Troubleshoot and resolve end-user issues
- Install, configure, image, identify, and repair PCs, hardware, peripherals, printers, scanners, and shared devices
- Resolve site-level incident management requests and monitor Service Desk queues
- Populate Knowledge Database and Configuration Management Database where appropriate
- Manage queues and adhere to SLAs and KPIs
- Provide phone-based or remote support for offsite users
- Purchase software and hardware through the PO process
- Administer user accounts using Active Directory
- Support mobile device enrollment, configuration, and troubleshooting
- Maintain and support audio/visual equipment and standard IT applications
- Maintain computer-parts inventory and repair logs
- Provide training and technical assistance to users
- Support IT infrastructure and end-user readiness during factory build, commissioning, and early production ramp
- Deploy IT equipment, workstations, printers, scanners, and shared devices across office and manufacturing-floor environments
- Work hands-on in factory, warehouse, and construction-adjacent environments
- Support extended hours or weekends during critical startup and production milestones
- Partner with IT leadership, facilities, manufacturing engineering, and external vendors
- Identify gaps, risks, and recurring issues; escalate or propose improvements
- Provide regular updates to managers
- Drive continuous improvement through trend analysis and metrics
- Follow corporate, regional, and site security, safety, and health policies
Requirements
What you’ll need- High School diploma and 1-2 years of experience, or equivalent combination of education and experience
- Active Directory experience
- Experience troubleshooting network issues, VLANs, and VPNs
- Experience imaging new computer systems
- Experience with factory-floor shared devices, including label printers and RF scanners
- Knowledge of Microsoft applications and utilities
- Experience supporting manufacturing, factory floor, or warehouse IT preferred
- Hands-on experience with new site deployments, refreshes, or large-scale rollouts preferred
- Strong customer service and communication skills
- Ability to work independently and prioritize based on business impact
- Time management and analytical troubleshooting skills
- Ability to understand basic network and system architecture
- Willingness to provide on-call support and adapt to startup demands
- Ability to lift up to 25 lbs regularly and up to 50 lbs occasionally
- Must be legally authorized to work in the United States without current or future sponsorship by Jabil
- Flexibility to work 1st, 2nd, 3rd, and Weekend shifts on a 3-month rotational basis
Benefits
Comp & perks- Equal opportunity employer
- Reasonable accommodation for qualified individuals with disabilities
- Flexible shift opportunities, including 1st, 2nd, 3rd, and Weekend shifts on a 3-month rotational basis