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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in IT support for factory environments, including troubleshooting, software installation, and user training. Proficient in managing service queues, adhering to SLAs, and utilizing Active Directory for user account administration.
Highest-signal resume keywords
Active Directory ExperienceTroubleshooting Network IssuesFactory-Floor Shared Devices SupportA+ CertificationCustomer Service Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Troubleshooting Network IssuesImaging New Computer SystemsInstalling and Configuring PCsManaging Service QueuesMaintaining Inventory of Computer PartsSimulating User IssuesConfiguring Audio/Visual EquipmentUnderstanding Network ArchitectureUsing Microsoft ApplicationsRepairing Hardware Components
Soft Skills
Strong Communication SkillsService-Oriented AttitudeTime Management SkillsAnalytical Troubleshooting SkillsAbility to Work Independently
Tools & Technologies
Active DirectoryVLANsVPNsLabel PrintersRF ScannersService Desk SoftwareKnowledge DatabaseConfiguration Management Database
Certifications & Qualifications
A+ Certification
Industry Keywords
Factory StartupManufacturing IT SupportSite IT Bring-UpEnd-User ReadinessIncident ManagementService Level AgreementsHealth and Safety Policies
About the role
Key responsibilities & impact- Support a new factory startup and an existing factory facility
- Participate in site IT bring-up and support early production ramp activities
- Load and verify software packages
- Troubleshoot and resolve end-user issues
- Install and configure PCs, peripherals, printers, scanners, shared devices, and mobile devices
- Resolve site-level incident management requests
- Populate Knowledge Database and Configuration Management Database
- Manage service queues and adhere to SLAs and KPIs
- Provide phone-based or remote support for offsite users
- Purchase software and hardware via PO process
- Administer user accounts using Active Directory
- Provide maintenance and support of Audio/Visual equipment
- Monitor Service Desk queues and resolve tickets
- Install, identify, and repair hardware and peripheral components
- Simulate or recreate user issues
- Maintain inventory of computer parts and repair logs
- Provide training and technical assistance to users
- Support IT infrastructure and end-user readiness during factory build, commissioning, and early production ramp
- Work hands-on in factory, warehouse, and construction-adjacent environments
- Support extended hours or weekends during critical startup and production milestones
- Partner with IT leadership, facilities, manufacturing engineering, and external vendors
- Identify gaps, risks, and recurring issues and propose improvements
- Provide manager updates and drive continuous improvement through trend analysis and metrics
- Follow corporate, regional, and site security, safety, and health policies
Requirements
What you’ll need- High School diploma and 5-8 years of experience, or equivalent combination of education and experience
- Active Directory experience
- Experience troubleshooting network issues, VLAN's and VPNs
- Experience imaging new computer systems
- Experience with factory-floor shared devices - label printers & RF scanners
- Knowledge of Microsoft applications and utilities
- A+ certification desired
- Experience supporting manufacturing, factory floor, or warehouse IT preferred
- Hands-on experience with new site deployments, refreshes, or large-scale rollouts preferred
- Strong customer service and communication skills (verbal and written)
- Service-oriented attitude with sense of urgency
- Ability to work independently and prioritize based on business impact
- Time management and analytical troubleshooting skills
- Ability to understand basic network and system architecture
- Willingness to provide on-call support and adapt to startup demands
- Ability to sit or stand for extended periods
- Ability to lift up to 25 lbs regularly and up to 50 lbs occasionally
- Must be legally authorized to work in the United States without current or future sponsorship by Jabil
Benefits
Comp & perks- Equal opportunity employer
- Reasonable accommodation available for qualified individuals with disabilities