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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in IT support for factory environments, including troubleshooting, installation, and configuration of hardware and software. Proficient in managing user accounts, maintaining IT infrastructure, and ensuring compliance with security and operational policies.
Highest-signal resume keywords
Active Directory ExperienceTroubleshooting Network IssuesFactory-Floor Shared Devices SupportA+ CertificationCustomer Service Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Troubleshooting Network IssuesImaging New Computer SystemsConfiguration Management DatabaseKnowledge Database PopulationPC Installation and ConfigurationVLANs and VPNsRF Scanners SupportAudio/Visual Equipment MaintenanceIT Equipment DeploymentTrend Analysis
Soft Skills
Strong Communication SkillsService-Oriented AttitudeTime Management SkillsAnalytical Troubleshooting SkillsAbility to Work Independently
Tools & Technologies
Microsoft ApplicationsService Desk SoftwareActive DirectoryFactory-Floor Shared DevicesAudio/Visual Equipment
Certifications & Qualifications
A+ Certification
Industry Keywords
Factory Startup SupportManufacturing IT SupportWarehouse IT SupportSite IT Bring-UpContinuous Improvement
About the role
Key responsibilities & impact- Support a new factory startup and an existing factory facility
- Support site IT bring-up, early production ramp activities, and steady-state operations
- Load and verify software packages
- Troubleshoot and resolve end-user issues and site-level incident requests
- Install, configure, image, identify, and repair PCs, hardware, peripherals, printers, scanners, and shared devices
- Populate the Knowledge Database and Configuration Management Database
- Manage queues and adhere to SLAs and KPIs
- Troubleshoot scanners, including MES/SAP RF devices
- Provide phone-based or remote support for offsite users
- Purchase software and hardware through the purchase-order process
- Administer user accounts using Active Directory
- Support mobile device enrollment, configuration, and troubleshooting
- Maintain and support audio/visual equipment and standard IT applications
- Monitor Service Desk queues and resolve tickets promptly
- Maintain computer-parts inventory and repair logs
- Provide user training and technical assistance
- Support IT infrastructure and end-user readiness during factory build, commissioning, and early production ramp
- Deploy IT equipment, workstations, printers, scanners, and shared devices across office and manufacturing-floor environments
- Work in factory, warehouse, and construction-adjacent environments with evolving processes and shifting priorities
- Support extended hours or weekends during critical startup and production milestones
- Partner with IT leadership, facilities, manufacturing engineering, and external vendors
- Identify gaps, risks, and recurring issues; escalate or propose improvements
- Participate in idea exchange and provide regular updates to managers
- Drive cost reduction and continuous improvement through trend analysis and metrics
- Maintain efficient procedures and work instructions
- Maintain confidentiality of IT systems and data
- Follow corporate, regional, and site security, safety, and health policies
Requirements
What you’ll need- High School diploma and 5-8 years of experience, or equivalent combination of education and experience
- Active Directory experience
- Experience troubleshooting network issues, VLANs and VPNs
- Experience imaging new computer systems
- Experience with factory-floor shared devices, including label printers and RF scanners
- Knowledge of Microsoft applications and utilities
- Experience supporting manufacturing, factory floor, or warehouse IT preferred
- Hands-on experience with new site deployments, refreshes, or large-scale rollouts preferred
- A+ certification desired
- Strong customer service and communication skills
- Service-oriented attitude with sense of urgency
- Ability to work independently and prioritize based on business impact
- Time management and analytical troubleshooting skills
- Ability to understand basic network and system architecture
- Willingness to provide on-call support and adapt to startup demands
- Ability to lift up to 25 lbs regularly and up to 50 lbs occasionally
- Must be legally authorized to work in the United States without current or future sponsorship by Jabil
- Flexibility to work 1st, 2nd, 3rd, and weekend shifts on a rotational basis
Benefits
Comp & perks- Equal opportunity employer
- Reasonable accommodation available for qualified individuals with disabilities