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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in IT infrastructure support, including troubleshooting, installation, and configuration of hardware and software in manufacturing environments. Proficient in managing user accounts, incident management, and maintaining IT security while providing exceptional customer service.
Highest-signal resume keywords
Active Directory ExperienceNetwork TroubleshootingFactory-Floor Shared Devices SupportA+ CertificationCustomer Service Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Troubleshooting Network IssuesImaging New Computer SystemsConfiguring PCs and PeripheralsManaging Service Desk QueuesMaintaining IT SecurityUnderstanding Network ArchitectureSoftware Package VerificationIncident ManagementMobile Device ConfigurationAudio/Visual Equipment Maintenance
Soft Skills
Strong Communication SkillsTime ManagementAnalytical TroubleshootingAbility to Work IndependentlyPrioritization Based on Business Impact
Tools & Technologies
Microsoft ApplicationsRF ScannersLabel PrintersService Desk SoftwareConfiguration Management Database
Certifications & Qualifications
A+ Certification
Industry Keywords
Factory Startup SupportManufacturing IT SupportWarehouse IT SupportSite DeploymentsHealth and Safety Policies
About the role
Key responsibilities & impact- Support a new factory startup and an existing factory facility
- Support IT infrastructure and end-user readiness during factory build, commissioning, and early production ramp
- Load and verify software packages
- Troubleshoot and resolve end-user, network, hardware, scanner, and operating issues
- Install, configure, image, identify, and repair PCs, peripherals, workstations, printers, scanners, and shared devices
- Resolve site-level incident management requests and monitor Service Desk queues
- Populate Knowledge Database and Configuration Management Database
- Manage queues and adhere to SLAs and KPIs
- Provide phone-based or remote support for offsite users
- Purchase software and hardware through the PO process
- Administer user accounts using Active Directory
- Support mobile device enrollment, configuration, and troubleshooting
- Maintain Audio/Visual equipment and standard IT applications
- Maintain computer-parts inventory and repair logs
- Provide training and technical assistance to users
- Work hands-on in factory, warehouse, and construction-adjacent environments
- Support extended hours or weekends during critical startup and production milestones
- Partner with IT leadership, facilities, manufacturing engineering, and external vendors
- Identify risks, recurring issues, and improvement opportunities during ramp
- Provide manager updates, analyze trends and metrics, improve efficiency, and maintain IT security and confidentiality
- Follow corporate, regional, and site security, safety, and health policies
Requirements
What you’ll need- High School diploma and 5-8 years of experience, or equivalent combination of education and experience
- Active Directory experience
- Experience troubleshooting network issues, VLANs, and VPNs
- Experience imaging new computer systems
- Experience with factory-floor shared devices, including label printers and RF scanners
- Knowledge of Microsoft applications and utilities
- A+ certification desired
- Experience supporting manufacturing, factory floor, or warehouse IT preferred for startup environments
- Hands-on experience with new site deployments, refreshes, or large-scale rollouts preferred
- Strong customer service and communication skills
- Ability to work independently and prioritize based on business impact
- Time management and analytical troubleshooting skills
- Ability to understand basic network and system architecture
- Willingness to provide on-call support and adapt to startup demands
- Ability to work 1st, 2nd, 3rd, and weekend shifts on a rotational basis
- Ability to lift up to 25 lbs regularly and up to 50 lbs occasionally
- Applicants must be legally authorized to work in the United States without current or future sponsorship
Benefits
Comp & perks- Equal opportunity employer
- Reasonable accommodation available for qualified individuals with disabilities