Implementation Consultant

Jackrabbit Technologies

. Guide clients through onboarding, implementation, and system optimization initiatives .

Posted 9/22/2026full-timeRemote • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in client onboarding, implementation strategies, and project management while effectively translating client needs into actionable solutions. Strong ability to analyze business processes and optimize operational workflows to enhance client success and adoption outcomes.

Highest-signal resume keywords

Client OnboardingImplementation StrategiesProject ManagementBusiness Process AnalysisConsulting Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

ImplementationWorkflow OptimizationSystem AuditsConfiguration ChallengesOperational WorkflowsProcess ImprovementTraining DeliveryClient EngagementRisk ManagementSaaS Experience

Soft Skills

Communication SkillsRelationship BuildingProblem-SolvingOrganizational SkillsTime Management

Industry Keywords

Client SuccessProfessional ServicesCustomer OnboardingConsulting EngagementsOperational Needs

About the role

Key responsibilities & impact

Guide clients through onboarding, implementation, and system optimization initiatives
Conduct discovery sessions to understand client business processes, goals, and operational needs
Develop implementation strategies and workflow recommendations based on client objectives and operational complexity
Identify implementation risks and opportunities
Guide clients toward scalable and efficient solutions
Serve as a trusted advisor throughout implementation
Lead implementation engagements from onboarding through launch and transition
Manage project scope, timelines, deliverables, and client expectations
Coordinate implementation activities and keep clients on track
Monitor progress and proactively address risks and challenges
Support transitions to ongoing support and account management teams
Conduct system audits and workflow reviews
Assist with configuration challenges, operational workflows, and system utilization
Deliver training, consulting, and guidance to maximize platform value
Translate complex functionality into practical recommendations and actionable next steps
Partner with Product, Support, Research, Client Success, and other teams
Share client feedback, workflow insights, and implementation trends
Contribute implementation knowledge, best practices, resources, standards, and onboarding practices
Identify opportunities to improve implementation processes and client adoption outcomes

Requirements

What you’ll need

Bachelor's degree in Business, Communications, Education, Operations, Information Systems, or a related field, or an equivalent combination of education and relevant experience
3+ years of experience in implementation, consulting, client success, customer onboarding, professional services, or related customer-facing roles
Advanced consulting, communication, and relationship-building skills
Experience managing multiple projects, priorities, and client engagements simultaneously
Ability to analyze business processes and translate client needs into practical system solutions
Strong problem-solving, organizational, and project management skills
Ability to travel up to 25% for client engagements, conferences, and business needs
Must reside in the Pacific Time Zone (PT)
Must have reliable high-speed internet access
Must be authorized to work in the United States without current or future sponsorship
US Citizens or Green Card holders with no special circumstances living in the US
Preferred: Experience working within SaaS, software, or technology environments
Preferred: Experience supporting onboarding, implementation, or client adoption initiatives
Preferred: Experience facilitating training, consulting engagements, or workflow discovery sessions
Preferred: Experience working with business systems, operational workflows, or process improvement initiatives

Benefits

Comp & perks

All employees work remotely
Medical, Dental, Vision, Flexible Spending, HSA, and Dependent Care Accounts
Company-Paid Disability and Life Insurance
Optional Critical Illness and Accident Insurance
Confidential access to legal and life counseling and mental health support available 24/7
401(k) with a generous company match
Access to financial planning
Paid Time Off
Paid Parental Leave
Paid Caregiver Leave
Sabbatical leaves
Annual allowance for professional development
Paid time to volunteer in the community