FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in client success and account management within enterprise software or healthcare IT, with a strong focus on building relationships with clinical and IT stakeholders. Proficient in managing customer health, driving workflow adoption, and utilizing client success tools effectively.
Highest-signal resume keywords
Client Success ManagementHealthcare IT ExperienceStrong Communication SkillsSystem Integration FamiliarityData and Metrics Analysis
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Account ManagementWorkflow AdoptionClinical WorkflowsMedical TerminologySaaS Delivery ModelsHL7 IntegrationCustomer Feedback CollectionHealth Score TrackingRenewal PreparationChange Management
Soft Skills
Relationship BuildingOrganizational SkillsCalm Escalation HandlingStakeholder AlignmentDocumentation Production
Tools & Technologies
Jacobian's Client Success ToolsMS Office
Industry Keywords
RadiologyImagingHealthcare ITEnterprise SoftwareCustomer-Facing Delivery
About the role
Key responsibilities & impact- Own the relationship and success plan for assigned FFI customers, including goals, stakeholders, and risks
- Take over each customer from implementation at go-live, with clear handoffs and readiness checkpoints
- Drive workflow adoption and utilization with Adoption Specialists, including training and system optimization needs
- Brief customers on new features and releases, plan upgrades, and manage change to minimize operational disruption
- Track account health from usage, outcomes, and sentiment, and act early on warning signals
- Lead regular status and business reviews, including agendas, meeting minutes, and follow-ups
- Build trusted relationships with radiologists, radiology and department leadership, and IT teams up to executive level
- Support customers with questions and problems, coordinate with Support and technical teams, and proactively identify and escalate risks
- Prepare renewals, identify expansion signals, and hand them to Sales with clear context
- Collect customer feedback and enhancement requests and pass them to Product in structured form
- Keep account plans, health scores, and customer notes current in Jacobian's client success tools
Requirements
What you’ll need- Experience in client success, account management, or customer-facing delivery in enterprise software or healthcare IT
- Experience in radiology, imaging, or broader healthcare IT environments strongly preferred, including familiarity with clinical workflows and medical terminology
- Credibility with clinical and IT stakeholders at health systems
- Familiarity with system integrations (e.g., HL7) and SaaS delivery models
- Comfort with data, metrics, and systems thinking
- Strong written and verbal communication skills, including leading customer calls and producing clear documentation
- Well organized across multiple accounts; able to align stakeholders and handle escalations calmly without formal authority
- Bachelor's degree or equivalent experience; strong working knowledge of MS Office and client success tools
- Willingness to travel up to 20% of the time
Benefits
Comp & perks- Join a fast-growing, mission-driven team shaping the future of AI in radiology - building products that improve workflows and patient outcomes worldwide
- This role is open to fully remote candidates based anywhere in the US
- Comprehensive health insurance available from day one
- 401k contributions, employer match up to 5%