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Jagex

Player Support Specialist

Jagex

. Act as the Technical SME within Player Support and across the wider business.

Posted 10/31/2026full-timeCambridge • United KingdomMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in infrastructure concepts and online game systems while effectively managing projects and collaborating with stakeholders. Capable of providing exceptional customer support and resolving complex player issues in a fast-paced environment.

Highest-signal resume keywords
Technical Subject Matter ExpertProject Management SkillsStakeholder EngagementCustomer-Facing ExperienceInfrastructure Knowledge

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Infrastructure ConceptsOnline Game SystemsProject ManagementLinux Experience
Soft Skills
CollaborationCommunicationAdaptabilityProblem-Solving
Industry Keywords
Player SupportCloud SystemsOn-Premise SystemsTechnical IssuesFast-Paced Environment

Tech Stack

Tools & technologies
CloudLinux

About the role

Key responsibilities & impact
  • Act as the Technical SME within Player Support and across the wider business.
  • Build expert-level knowledge of infrastructure, online game systems, and technical issues affecting players.
  • Identify, own, and drive reactive and proactive projects and initiatives to completion.
  • Support releases, live operational changes, key milestones, and technical issues.
  • Collaborate with stakeholders across Jagex and coordinate work under pressure.
  • Act as the internal Voice of the Player by identifying, escalating, and resolving player issues.
  • Handle complex player enquiries professionally.
  • Provide support and feedback to first-line support agents.

Requirements

What you’ll need
  • Customer-facing experience in a fast-paced environment where quick decisions matter.
  • Understanding of infrastructure concepts, including cloud and on-premise systems and online game dependencies.
  • Proven project management skills.
  • Strong collaboration and stakeholder engagement skills.
  • Ability to communicate complex issues clearly across multiple teams.
  • Proactive and adaptable; comfortable making independent decisions.
  • Linux experience and hands-on technical background are advantageous but not required.
  • Must have permanent right to work in the UK without employer visa sponsorship.
  • Must be based, or willing to relocate, within a comfortable commuting distance of the Cambridge office.

Benefits

Comp & perks
  • Private Healthcare, including Dental Plan.
  • Discretionary annual performance bonus.
  • Minimum 6% Pension contributions.
  • Life Insurance.
  • Enhanced family leave policies from day 1.
  • Flexible working hours.
  • 25 days annual leave + Bank holidays.
  • Option to buy/sell holidays.