Customer Experience Associate

JAM

. Provide front-line support to players by phone, email and in person, including walk-ins at head office .

Posted 10/22/2026full-timeToronto • CanadaJuniorMid-Level💰 CA$40,000 - CA$45,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on player engagement and relationship building. Possesses knowledge of sports rules and formats, along with the ability to resolve issues effectively and promote programs.

Highest-signal resume keywords

Customer Service ExperienceConflict ResolutionPlayer EngagementAttention To DetailSports Knowledge

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Positive AttitudeEffective CommunicationCalm Under PressureQuick LearnerRelationship Building

Industry Keywords

SportsRecreationHospitalityEventsAdult Recreational League

About the role

Key responsibilities & impact

Provide front-line support to players by phone, email and in person, including walk-ins at head office
Respond quickly and resolve player issues thoroughly
Help individuals and captains register and promote JAM leagues and programs
Manage discipline, injuries, roster and game-related issues with care, fairness and consistency
Engage with players before, during and after games to understand needs and identify issues early
Visit evening leagues during the first three months
Support equipment, part-time staff and end-of-league events as needed
Build positive player relationships that strengthen the JAM brand
Identify recurring player issues and share insights to improve leagues, processes and communication

Requirements

What you’ll need

1+ year in customer service or customer experience, ideally in sports, recreation, hospitality or events
Upbeat, positive and comfortable approaching and chatting with players
Comfortable handling phone, email and in-person interactions
Ability to resolve complaints and tough conversations calmly and fairly
Comfortable promoting programs and helping hesitant players get to “yes”
Incredible attention to detail and ability to learn quickly
Clear, friendly and professional written and verbal communication
Quick to learn new systems and curious about new tools
Knowledge of a wide variety of sports rules and formats, or experience in an adult recreational league, is an asset

Benefits

Comp & perks

10 vacation days to start
10 personal days to start
Full benefits after 3 months
Company RRSP matching program
Complimentary league play
GO PLAY Days in the summer / flexible summer hours