Customer Service Representative, Part-Time Seasonal

James Avery Artisan Jewelry

. Respond to high volume of phone and/or digital communications (chat or email) from customers while providing an exceptional customer service experience .

Posted 9/21/2026part-timeSan Antonio • Texas • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service skills with the ability to effectively communicate and resolve issues. Proficient in handling high volumes of inquiries while maintaining a positive team spirit and adaptability to new technologies.

Highest-signal resume keywords

Customer Service ExperienceCall Center ExperienceBilingual Spanish/EnglishProblem Solving SkillsComputer Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

High School DiplomaGeneral Education Degree (GED)Order ProcessingClerical DutiesInformation Presentation

Soft Skills

Excellent Oral CommunicationExcellent Written CommunicationListening SkillsTime ManagementOrganizational Skills

Industry Keywords

Customer InquiriesCustomer ComplaintsFlex ScheduleIn-Store TrainingPositive Team Spirit

About the role

Key responsibilities & impact

Respond to high volume of phone and/or digital communications (chat or email) from customers while providing an exceptional customer service experience
Answer customer inquiries relating to orders, products, policies and services with accurate and timely responses
File and perform other general clerical duties as required by supervisor
Assist with and resolve customer complaints/issues by clarifying and researching
Escalate unresolved complaints/issues to supervisor
Assist customers with placing orders, providing recommendations and information on products
Complete 2 weeks of in-store training at the Huebner Oaks location in San Antonio before working remotely

Requirements

What you’ll need

High School diploma or general education degree (GED)
Customer service and call center experience preferred
Excellent oral, written communication and listening skills
Strong problem solving, time management and organizational skills
Computer proficiency
Ability to read and comprehend simple instructions, short correspondence and memos
Ability to write simple correspondence
Ability to effectively present information to customers and other employees of the organization
Ability to work a flex schedule, including a Saturdays or Sunday rotation
Bi-lingual Spanish/English is a PLUS
Strong problem-solving skills, and the ability to quickly learn new technology
Enthusiastic, willing to learn, and contributes to a positive team spirit
Ability to pass a pre-employment background check that meets company standards

Benefits

Comp & perks

Part-time seasonal assignment
Remote work-from-home position after completion of 2-week in-store training
Flexible scheduling options across weekday and weekend shifts