Training & Development Specialist – Wholesale Operations

James Avery Artisan Jewelry

. Drive Wholesale sales, service levels, and brand awareness within an assigned territory .

Posted 9/17/2026full-timeRemote • Arizona • United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong leadership and training capabilities in retail environments, with a focus on driving sales, enhancing service levels, and building brand awareness. Proficient in analyzing performance metrics and developing strategies to improve sales and inventory management.

Highest-signal resume keywords

Retail Leadership ExperienceSales Performance AnalysisTraining and DevelopmentClienteling and Relationship BuildingVisual Merchandising Standards

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Sales Metrics AnalysisRetail Math ProficiencyMicrosoft Excel ProficiencyPowerPoint Presentation SkillsStore Visit Reporting

Soft Skills

Exceptional Communication SkillsEffective Problem-SolvingOrganizational SkillsCollaboration SkillsInterpersonal Skills

Tools & Technologies

Microsoft WordMicrosoft OutlookGraphics Applications

Certifications & Qualifications

Bachelor’s Degree in Sales or Marketing

Industry Keywords

Wholesale SalesBrand AwarenessRetail OperationsClientelingFashion Market Trends

About the role

Key responsibilities & impact

Drive Wholesale sales, service levels, and brand awareness within an assigned territory
Educate, train, coach, and develop wholesale account associates and management teams
Forge relationships with Area Managers, Store Managers, District Managers, Buying teams, and internal Wholesale, Visual, and Retail Operations stakeholders
Develop and follow store visit cadence strategies to maximize sales and minimize travel expenses
Compile store visit reports and review metrics with account management teams
Resolve in-store issues and train associates and department managers to prevent recurrence
Partner with Retail Management teams to identify opportunities to improve district sales and inventory turn
Analyze district performance, jewelry penetration, newness ST%, clienteling, certifications, and Specialist dashboard metrics
Deliver training, coaching, ongoing support, brand messaging, and brand standards across distribution points
Achieve shipment goals and account retail sales plans
Improve service levels and brand-defining behavior
Grow items per customer metrics to 2.0 or higher in covered stores
Develop associate confidence and competency with service equipment, brand, and product knowledge
Assist account teams in acquiring new customers through clienteling
Build brand awareness in wholesale markets outside James Avery’s core retail footprint
Lead Retail Management training seminars
Provide feedback and insights to Wholesale Visual, Creative & Training Manager and Field Team Supervisor
Ensure execution of visual merchandising standards and train associates on visual directives and plan-o-guides
Take and share before/after photos and use graphics applications when needed
Lead shop-in-shop and new store setups within the territory and assist colleagues with setups
Review competitors to improve assortments, training, branding, and merchandising
Provide administrative support for the wholesale sales channel
Prepare and present Excel, Word, and PowerPoint documents
Complete monthly expense reports
Track store deliveries to and from distribution centers and corporate offices
Collect photos of tests executed in select stores

Requirements

What you’ll need

Bachelor’s Degree in sales, marketing or related field; or equivalent combination of education and/or experience
1 year experience in retail leadership
Exceptional interpersonal, verbal, and written communication skills
Proven experience presenting to and engaging effectively with stakeholders at all organizational levels
Effective leadership and collaboration skills
Ability to build positive business partnerships and maintain a positive demeanor in challenging situations
Experience working in a dynamic fast-paced environment
Effective problem-solving, organizational, and time management skills
Ability to learn new systems used to support Sales & Marketing activities
Basic proficiency with Microsoft Word, Outlook, and PowerPoint
Basic proficiency with Excel, including spreadsheet input, arithmetic functions, SUM, and inserting/deleting rows and columns
Must reside within assigned territory near a national airport and within 20 miles of at least one wholesale account
Ability to travel up to 80%+ with overnight stays Monday through Thursday
Ability to work on key retail holidays or events as business needs require
Preferred: 1 year experience as a James Avery Assistant Store Manager or comparable retail experience
Preferred: Fashion-conscious and familiar with fashion market trends and styles
Preferred: Solid understanding of retail math and ability to use sales metrics to draw conclusions and develop action plans
Preferred: Experience with budgets and expense reconciliation
Preferred: Intermediate PowerPoint proficiency with experience building and presenting presentations
Preferred: Intermediate or advanced Excel proficiency, including spreadsheet design, linking, data sorting, advanced formulas, pivot tables, and charts
Preferred: Ability to relocate as Wholesale business grows

Benefits

Comp & perks

Remote work designation
Full-time employment
Travel expenses support implied by expense-report process
Opportunity to work on training, development, and leadership initiatives
Potential relocation opportunity as Wholesale business grows (preferred)