Enterprise Account Manager

Jasper

. Serve as a trusted advisor, ensuring customers achieve maximum value and broad adoption of Jasper’s platform .

Posted 10/30/2026full-timeRemote • United StatesMid-LevelSenior💰 $250,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Account Management and Customer Success within B2B SaaS environments, focusing on driving renewal, retention, and expansion revenue. Possesses strong communication skills and technical fluency with SaaS platforms to effectively advocate for customers and influence product development.

Highest-signal resume keywords

B2B SaaS ExperienceAccount ManagementRenewal And Expansion RevenueCustomer Engagement StrategiesTechnical Fluency With SaaS Platforms

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account ManagementCustomer SuccessRenewal ManagementRevenue ExpansionStrategic Account PlanningPipeline ManagementValue-Based SolutionsDiscovery And Demo CapabilitiesBusiness AcumenAI Curiosity

Soft Skills

Excellent Communication SkillsPresentation SkillsCollaborationInfluencing SkillsCustomer Advocacy

Tools & Technologies

SaaS PlatformsEnterprise SystemsAPIsIntegrationsSecurity

Industry Keywords

B2BCustomer EngagementEnterprise AccountsStrategic Business ReviewsExecutive Touch Points

About the role

Key responsibilities & impact

Serve as a trusted advisor, ensuring customers achieve maximum value and broad adoption of Jasper’s platform
Develop and execute customer engagement strategies and help customers adopt best practices across industries and business functions
Track verified outcomes among account usage
Deliver strategic business reviews and executive touch points, including QBRs and roadmap discussions
Enable new users
Own and manage a focused portfolio of enterprise customers, accountable for retention, renewal, and expansion revenue
Develop and execute strategic account plans, align with business goals, drive adoption, and identify new use cases and expansion opportunities
Lead renewal and expansion cycles end-to-end, collaborating cross-functionally with Product and Legal
Forecast and manage pipeline for renewals and expansions
Ensure on-time renewals through proactive engagement and early risk identification
Maintain regular engagement with key stakeholders and executive sponsors
Collaborate with Sales, Support, Product, and Engineering to share customer feedback, resolve escalations, and deliver outstanding customer experiences
Advocate for customers internally and influence Jasper’s product roadmap

Requirements

What you’ll need

4+ years of B2B SaaS experience in Account Management, Customer Success, or Sales, including 2+ years managing enterprise accounts
Proven success driving renewal, retention, and expansion revenue within large, complex organizations
Strong discovery and demo capabilities; able to tailor value narratives to executive audiences
Experience selling services or value-based solutions a plus
Excellent communication and presentation skills, confident in both strategic and operational discussions
Technical fluency with SaaS platforms and enterprise systems (APIs, integrations, security, etc.)
Strong business acumen and the ability to link customer goals to Jasper’s Marketing AI impact
Curiosity about AI and enthusiasm for helping global brands innovate with Jasper’s platform
Candidates must be located within the continental US
Applicants must be legally eligible to work in the United States
Role requires at least two years of valid U.S. work authorization

Benefits

Comp & perks

Comprehensive Health, Dental, and Vision coverage beginning on the first day for employees and their families
401(k) program with up to 2% company matching
Equity grant participation
Flexible PTO with a FlexExperience budget ($900 annually)
FlexWellness program ($1,800 annually)
Generous budget for home office set up
$1,500 annual learning and development stipend
16 weeks of paid parental leave