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Jellyfish

Account Director

Jellyfish

. Drive client success and ensure account profitability .

Posted 10/20/2026full-timeNew York City • New York • United StatesLead💰 $145,000 - $175,000 per yearWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in leading paid media accounts and optimizing client success through strategic guidance and collaboration. Proficient in managing budgets, analyzing performance data, and fostering team development to achieve growth targets.

Highest-signal resume keywords
Paid Media Account LeadershipGoogle Analytics ProficiencyCross-Functional Team ManagementStrategic ThinkingClient Relationship Management

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Paid Media ManagementMedia KnowledgeProduction Process UnderstandingCommercial KnowledgeNew Business DevelopmentPerformance Data AnalysisBudget ManagementClient Data ManagementAttention to DetailProblem-Solving
Soft Skills
Clear CommunicationPersuasive Presentation SkillsMentoringCollaborationContinuous Improvement
Tools & Technologies
SalesforceCRM Systems
Industry Keywords
Client SuccessAccount ProfitabilityCross-Team CollaborationClient Growth PlansNPS Improvement

About the role

Key responsibilities & impact
  • Drive client success and ensure account profitability
  • Serve as a strategic advisor, aligning Jellyfish solutions with client business objectives
  • Identify opportunities for client growth and innovation
  • Lead paid media accounts and collaborate with creative, content, and earned media teams
  • Ensure accurate, bespoke, impactful, best-in-class client delivery
  • Oversee billing sheets, media budgets, and accruals
  • Drive cross-team collaboration and lead cross-functional responses
  • Lead quarterly business reviews and support client growth plans
  • Implement client management best practices, timeline management, internal check-ins, and role definitions
  • Optimize team resources, identify process improvements, and resolve operational issues
  • Achieve client growth targets and identify expansion opportunities
  • Monitor industry trends and contribute to marketing and innovation
  • Mentor and support client operations teams
  • Manage client forecasts, invoicing, and budget reconciliation
  • Strengthen client relationships through events, webinars, thought leadership, and case studies
  • Provide strategic guidance and develop high-quality briefs
  • Anticipate client needs, resolve problems, and improve NPS and retention
  • Delegate effectively and foster excellence, collaboration, and continuous improvement
  • Support onboarding and development of new hires with structured training plans

Requirements

What you’ll need
  • Experience leading paid media accounts
  • Robust media knowledge
  • Thorough understanding of the production/creative process
  • Good commercial knowledge, including building teams and scopes and optimizing profitability and outputs
  • New business experience, including participating in pitches and supporting the end-to-end process
  • Clear, persuasive, and actionable communication and presentation skills
  • Technical excellence in paid media and broad knowledge of Jellyfish offerings
  • Experience using Google Analytics to analyze performance data and guide decision-making
  • Strategic thinking and proactive problem-solving abilities
  • Experience leading cross-functional teams and complex projects
  • Exceptional attention to detail
  • Experience managing client data in Salesforce or similar CRM systems
  • Proven ability to guide and support junior team members
  • Legal right to work and remain in the advertised country and location
  • Comfortable working in English on a daily basis

Benefits

Comp & perks
  • Healthcare, vision and dental insurance
  • Short- and long-term disability coverage
  • Life insurance
  • Work remotely for up to 60% of your days
  • Flexible working hours between 8am and 6:30pm
  • 14 weeks of paid leave for primary caregivers
  • 4 weeks of paid leave for secondary caregivers
  • Growth opportunities
  • Ability to tailor your work environment to suit your needs