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Tech Stack
Tools & technologiesAzureCloudJamfMacOS
About the role
Key responsibilities & impact- Provide IT support to all users onsite and globally via the Company Service Management Tool
- Deliver high-level customer service while resolving staff IT issues
- Assess and purchase new and replacement hardware
- Test, troubleshoot, and adjust information systems
- Provide application support for Microsoft Office, Sage Accounts, GSuite, Adobe Creative Cloud, and similar programs
- Manage new starter and leaver processes and administration
- Produce and maintain departmental procedures, task checklists, and FAQ sheets
- Execute daily checks of system backups, network devices, and meeting room equipment, maintaining records
- Propose improvements to departmental processes and procedures
- Keep technical skills current, including passing applicable technical exams
- Manage ad hoc project work
- Maintain meeting room hardware and provide onsite meeting support
- Manage the onsite network infrastructure
Requirements
What you’ll need- Business English level
- Minimum 2 years of helpdesk experience
- Experience using Microsoft Windows 10–11 desktop operating systems
- Experience using macOS desktop operating systems
- Strong interpersonal and communication skills with all levels of personnel
- Good time management and priority handling
- Ability to multitask in a fast-paced working environment
- Excellent problem-solving skills
- 100% full on-site work
- Resume in English
- Legal right to work and remain in the country and location in which the role is advertised
- Preferred: Experience using MDM tools (JAMF Pro and MS Intune)
- Preferred: Experience using G Suite for Enterprise
- Preferred: IT qualifications in Microsoft and/or Google products
- Preferred: Asset management experience
- Preferred: Network experience, preferably Cisco Meraki
- Preferred: Interest in cloud computing, G Suite for Enterprise, Box, Azure, and Google Cloud
Benefits
Comp & perks- Savings fund: You'll save 5% of your monthly income and Jellyfish will contribute the same amount you save to your savings fund.
- Custom Work Environment: Work remotely for up to 60% of your days and shape your day between 8am. and 6:30pm with flexible working hours.
- Private health insurance including visual and dental plan coverage.
- Growth opportunities and a workplace that celebrates contributions and empowers employees to tailor their work environment.