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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in leading training and readiness programs, managing operational delivery, and facilitating cross-functional collaboration. Proficient in stakeholder management, risk mitigation, and utilizing AI for process optimization.
Highest-signal resume keywords
Training OperationsStakeholder ManagementOperational ExcellenceAI-Enabled OperationsVendor Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Program OperationsRisk ManagementData AnalysisProcess OptimizationTraining Platforms
Soft Skills
Organizational SkillsCommunication SkillsProactive MindsetInfluencing Skills
Tools & Technologies
Learning SystemsGovernance FrameworksAI Interfaces
Industry Keywords
Global EnvironmentOperational DeliveryReadiness ModelsVendor Partner Relationships
About the role
Key responsibilities & impact- Lead, operate, and continuously improve a training and readiness programme supporting over 1,000 resources globally for a technology client
- Own end-to-end operational delivery across multiple interdependent workstreams
- Lead onboarding and readiness experiences for programme participants
- Lead and facilitate cross-functional meetings, global forums, and steering-style discussions
- Present programme updates, insights, and risks to senior stakeholders and the Learning Director
- Run training refresh cycles and manage impacts of process, tool, or requirement changes
- Own quarterly content governance cycles and maintain accurate, compliant materials
- Manage intake, prioritisation, tracking, and delivery of training and readiness requests
- Maintain and improve operational trackers, governance logs, and programme documentation
- Monitor programme health metrics and turn them into insights
- Identify, assess, and escalate programme risks with context and recommendations
- Act as point of escalation for operational issues and drive resolution across teams and vendors
- Manage day-to-day vendor partner relationships and quality and delivery standards
- Partner with the Learning Director on continuous improvement, including AI, automation, and process optimisation pilots
Requirements
What you’ll need- 5+ years of experience within training operations, enablement, program operations, or operational excellence
- Experience ideally in a global or enterprise environment
- Proven ability to own a program end to end, including making and defending prioritization calls
- Ability to operate in a fast-changing, still-developing program
- Strong stakeholder management skills and ability to influence without formal authority
- Experience identifying, managing, and mitigating operational and program-level risks
- Experience operationalising processes using AI at a Claude, Copilot or GPT interface rather than bought specialist tools
- Exceptional organizational skills and ability to manage complex, parallel workstreams with minimal oversight
- Strong analytical mindset and ability to turn data into clear insights and narratives
- Clear, concise, and professional written and verbal communication skills in English
- Ability to operate in a global, matrixed environment across time zones and cultures
- Proactive, ownership-driven mindset and ability to operate independently and navigate ambiguity
- Experience with learning systems, training platforms, readiness models, or governance frameworks is a nice-to-have
- Experience with AI-enabled operations, automation, or process optimization pilots is a nice-to-have
- Background in large client environments is a nice-to-have
- Experience with vendor management is a nice-to-have
- Familiarity with vendor skilling, readiness, or enablement programmes at scale is a nice-to-have
- Resume in English
Benefits
Comp & perks- Work remotely for up to 60% of your days
- Flexible working hours between 8am and 6:30pm
- Jellyfish contributes to retirement benefits via Provident Fund (PF) contribution
- Best-in-class group medical insurance
- Life insurance cover
- Growth opportunities
- Ability to tailor your work environment to suit your needs