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About the role
Key responsibilities & impact- Develop and lead overarching client strategies across a wide book of business
- Drive sustained business growth and long-term client success
- Establish and maintain relationships with C-suite and senior internal and external decision-makers
- Drive client retention, satisfaction, seamless delivery, and revenue expansion
- Align internal capabilities for seamless execution and maximum client value
- Solve real-time problems with cross-functional leads and stakeholders
- Adapt systems and processes for agile client and internal needs
- Streamline processes, improve workflows, and ensure consistency across accounts
- Own business outcomes of client strategies
- Achieve commercial and growth targets within the client portfolio
- Serve as ultimate escalation point for client issues
- Identify and capitalize on new business opportunities
- Oversee Capability workstreams and improvements with leadership
- Lead, mentor, and develop senior team members
- Deliver quarterly SMART goals and performance reviews to direct reports
- Review line-manager performance reviews and deliver team growth or performance improvements
- Coach teams through complex client management challenges
- Contribute to leadership succession planning
- Represent Jellyfish at industry events, client forums, and thought-leadership initiatives
- Champion diversity, equity, and inclusion initiatives
- Lead client commercials, build teams, define ways of working, and improve profitability
- Deliver clear, persuasive, actionable recommendations
- Lead cross-functional teams and ensure timely delivery of complex projects
- Manage workflows from ideation to publication for busy social media channels
- Contribute to product development, marketing, and cross-group engagements
Requirements
What you’ll need- 15+ years of client management and delivery experience
- Deep expertise navigating complex global accounts across social media, creative production, and creator ecosystems
- Experience in multiple verticals, products, or specialized industry solutions, specifically social media capabilities and entertainment
- Ability to develop and execute integrated, multi-channel strategies
- Broad understanding of Jellyfish offerings
- Strong new business skills, including owning pitch narratives and leading end-to-end processes
- Technical expertise in social media, creator, and creative production
- Ability to anticipate client needs, identify opportunities, and drive results
- Experience producing high-quality work that meets or exceeds expectations
- Ability to align solutions with client business objectives and drive account growth
- Experience managing client data in Salesforce or similar systems
- Proven ability to guide and support junior team members
- Ability to identify client needs and proactively provide solutions or recommendations
- Ability to identify obstacles and develop actionable risk-mitigation solutions
- Ability to seek and use feedback from colleagues and clients
- Resume submitted in English
- Must be legally authorized to work in the United States
- Note: skills, expertise, and behavioral attributes are emphasized over traditional degrees
Benefits
Comp & perks- Discretionary annual bonus scheme
- 401k retirement plan
- Healthcare, vision and dental insurance
- Short- and long-term disability coverage
- Life insurance coverage
- Remote work for up to 60% of days
- Flexible working hours between 8am and 6:30pm
- 14 weeks of paid leave for primary caregivers
- 4 weeks of paid leave for secondary caregivers
- Customizable work environment
- Growth opportunities and career roadmaps
- Confidential handling of applicant information according to EEO guidelines