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Legal Services Specialist
Jericho Road Community Health Center. Screen legal-focused phone inquiries and direct messages appropriately .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates proficiency in coordinating legal service schedules, managing client files, and utilizing MEDENT Electronic Medical Record for documentation. Capable of maintaining professional communication and tracking client statistics while supporting legal service staff and management.
Highest-signal resume keywords
MEDENT Electronic Medical RecordClient CoordinationLegal Service SchedulingCustomer Service ExperienceBilingual Communication
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Document PreparationReport WritingFinancial Statement PreparationCase History ManagementOffice Equipment Operation
Soft Skills
Self-MotivatedIndependent FunctioningProfessional CommunicationDecision-Making
Tools & Technologies
Voicemail Messaging SystemsWord Processing SoftwareSpreadsheet Applications
Certifications & Qualifications
High School DiplomaGED EquivalentAssociate’s Degree (Preferred)
Industry Keywords
Legal ServicesClient Statistics TrackingService-Related Fees ManagementPetty Cash Management
About the role
Key responsibilities & impact- Screen legal-focused phone inquiries and direct messages appropriately
- Screen email and phone inquiries and route resident referrals
- Create profiles and enter documentation for enrolled clients in the MEDENT Electronic Medical Record
- Coordinate remote service inquiries via phone, mail, and email
- Coordinate client files and scheduling in MEDENT
- Coordinate legal service schedules for client appointments, legal service staff, and outside organizational supports
- Participate in legal clinics as needed
- Coordinate with legal service staff for border and immigration-related services according to client needs
- Maintain highly professional conduct and communications representing the organization
- Receive and route messages or documents to appropriate staff or clients
- Track client statistics and coordinate with the Program Data Analyst
- Collect service-related fees as appropriate
- Manage legal department petty cash and discretionary purchasing
- Assist the Legal Services Manager and Legal Services Specialist with daily tasks or special projects
- Track reports and statistics for grants and board reports
Requirements
What you’ll need- High school diploma or GED equivalent
- Associate’s degree in a relevant field preferred
- Additional languages, such as Spanish or French, are a strong asset
- Previous experience with phone and other customer service-based work
- Self-motivated and able to function independently
- Know when to seek direction from a supervisor
- Working knowledge of office equipment, voicemail messaging systems, word processing, spreadsheet, and other software applications
- Ability to prepare reports, invoices, financial statements, letters, case histories, or medical records
- Ability to function autonomously and discern when to seek direction and when to make decisions
Benefits
Comp & perks- Medical (single-high coverage paid in full by employer)
- HSA
- Dental insurance
- Vision insurance
- Employer-paid life insurance benefit
- Supplemental insurances
- Tuition discounts
- Generous paid time off
- Opportunity for global travel to three global health clinics
- Loan forgiveness for applicable positions
- Option of a flexible 40-hour workweek within certain teams