Senior Support Engineer, ReSharper

JetBrains

. Investigate and resolve complex technical issues submitted by users worldwide .

Posted 10/12/2026full-timeGermanySeniorWebsite

Core Competencies

Role fit

Core Competencies

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Proficient in the .NET technology stack and C# application debugging, with a strong focus on user advocacy and effective communication. Experienced in troubleshooting commercial software applications and collaborating with cross-functional teams to enhance product quality and user experience.

Highest-signal resume keywords

Proficiency With .NET Technology StackC# Application DebuggingExperience With CRM SystemsUnderstanding Of Generative AI ApplicationsStrong Written And Verbal Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

.NET Technology StackC#TroubleshootingCommercial Software SupportBug ReportingKnowledge Centered ServicesGenerative AI ApplicationsTechnical Issue InvestigationUser Feedback AnalysisMentoring Support Engineers

Soft Skills

CuriosityPersistenceUser-First MindsetClear CommunicationIndependent Work

Tools & Technologies

Microsoft Visual StudioVisual Studio CodeBug-Tracking ToolsSupport FrameworksModern IDEs

Industry Keywords

Technical SupportSoftware Development WorkflowsEdge-Case InvestigationProduct FeedbackContinuous Learning

Tech Stack

Tools & technologies

.NET

About the role

Key responsibilities & impact

Investigate and resolve complex technical issues submitted by users worldwide
Reproduce edge-case user scenarios and submit clear, detailed bug reports to product teams
Collaborate with developers and QA engineers to share product feedback and drive fixes
Create knowledge base articles, troubleshooting guides, and bug-tracker issues
Guide users in adopting new technologies, including generative AI tools within development workflows
Bridge user needs and product teams by investigating complex bugs and turning findings into fixes and features
Improve support resources and turn user feedback into actionable product improvements

Requirements

What you’ll need

Proficiency with the .NET technology stack, Microsoft Visual Studio, and Visual Studio Code
Ability to read, write, and debug C# applications effectively
Practical experience investigating, troubleshooting, and supporting commercial software applications
Understanding of generative AI applications within software development workflows
Fluency in English with strong written and verbal communication skills
Experience with CRM systems, bug-tracking tools, or support frameworks (Knowledge Centered Services)
Familiarity with modern IDEs and development tools across multiple platforms
Experience onboarding and mentoring support engineers or handling escalated technical cases
Curiosity to find the real cause, not just a workaround
Ability to explain complex ideas clearly and simply
Persistence when investigating edge cases from minimal data
User-first mindset advocating for customer needs
Ability to work independently with a distributed team
Commitment to continuous learning

Benefits

Comp & perks

Strong base salary; competitive pay reflecting skills and experience
Flexible work location: work from home or from the office
Up to 30 days per year working remotely from abroad
Extra time off
Medical insurance allowance for you and your family
Learning and development opportunities, including conferences, courses, and language classes
Relocation support
Language classes
Hot meal or lunch allowance on workdays
Professional mental health services
On-site gym or sports club stipend
Internal events, company-wide celebrations, and team gatherings