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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in field operations management, including installation quality, safety compliance, and financial oversight. Proven ability to lead multi-branch operations and develop effective teams while driving operational excellence across diverse markets.
Highest-signal resume keywords
Field Operations ManagementHVAC Installation KnowledgeSafety Program DevelopmentBudget ManagementLeadership of Multi-Branch Teams
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Field Operations StrategyInstallation Quality ManagementData AnalysisCost Control MeasuresKPI Definition and Reporting
Soft Skills
LeadershipCoachingCommunicationProblem-Solving
Tools & Technologies
ZuperServiceTitanHubSpot
Certifications & Qualifications
Bachelor’s DegreeMBA Preferred
Industry Keywords
Residential HVACHome ServicesConstruction ManagementPermitting and InspectionsHealth and Safety Compliance
About the role
Key responsibilities & impact- Develop and execute the field operations strategy to deliver installation volume, quality and margin targets across every market in Canada and the United States
- Lead, coach and hold accountable General Managers running each branch, ensuring KPIs for installs, revenue, NPS, safety and crew compliance
- Define field organizational structure and roles and build a bench of leaders for new markets
- Own installation quality and first-time-right performance, reducing callbacks, rework and warranty cost
- Own the Health & Safety program, incident reporting and investigation, and compliance with OSHA, WorkSafeBC and local regulations
- Ensure licensing, permitting and inspection requirements are met in every jurisdiction
- Drive crew productivity and capacity planning across in-house crews and subcontractor partners
- Partner with Customer & Service Operations on scheduling, system design, project coordination and technical service
- Own the field technology stack, including Zuper, to improve dispatch, checklists, commissioning and job visibility
- Lead fleet, tools, uniforms and warehouse operations with Supply Chain
- Build recruiting, onboarding, training and leveling programs, including installer certification and apprenticeship pathways
- Lead new market launches, establishing branches and hiring local leadership
- Manage field operating budgets and branch P&Ls, labour efficiency, materials cost control and installation margin
- Define, report and act on field KPIs for executive visibility
Requirements
What you’ll need- Bachelor’s degree in Business Administration, Operations Management, Construction Management, Engineering or a related field, or equivalent field leadership experience
- MBA preferred
- 10+ years of field operations experience in residential HVAC, home services, solar, electrical or construction
- 5+ years leading multi-branch or multi-market operations
- Experience taking a field operation from startup to scale up across geographically dispersed locations
- Proven experience leading General Managers and large field teams across the United States and Canada, including in-house crews and subcontractors
- Deep working knowledge of heat pump and HVAC installation, electrical scopes, permitting and inspections
- Strong safety record and experience building safety programs and culture in a field environment
- Strong financial acumen with experience managing budgets, branch P&Ls, labour productivity and cost-control measures
- Experience with field service management and dispatch platforms such as Zuper or ServiceTitan, and CRM platforms such as HubSpot
- Ability to analyze data and make informed decisions to drive operational excellence
- Excellent leadership, coaching, communication and problem-solving skills
- Willingness to travel frequently across the U.S. and Canada as needed
Benefits
Comp & perks- Dental Care, Vision Care & Life Insurance premiums fully paid by Jetson
- Health Insurance premium 85% paid by Jetson
- Education Support
- Parental Leave Top Up
- Equity
- 401k program