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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer success management and relationship building, with a strong focus on customer engagement, adoption strategies, and value realization for the JFrog Platform. Proficient in technical communication and project delivery, ensuring customer satisfaction and loyalty.
Highest-signal resume keywords
Customer Success ManagementTechnical PresentationsSaaS ExperienceNative French SpeakerBachelor's/Master's Degree in Technology or Business
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer EngagementAdoption StrategiesProject DeliveryValue RealizationCustomer Health MonitoringNPS/CSAT FocusTechnical Knowledge CommunicationRelationship ManagementConsulting ExperienceEnterprise Delivery
Soft Skills
Trusted AdvisorCollaborationEffective LiaisonFlexibilityCommunication
Tools & Technologies
JFrog Platform
Industry Keywords
SaaSCustomer LoyaltyCustomer StrategySales MessagingOperational Best Practices
About the role
Key responsibilities & impact- Enable outcome-focused engagements with JFrog customers
- Accelerate adoption of JFrog products and value realization
- Explore expansion opportunities by understanding customer use cases
- Enhance customer loyalty
- Act as the customer’s trusted advisor
- Focus on customer interactions, lifetime value, and NPS/CSAT scores
- Assist customers in creating adoption and rollout plans for the JFrog Platform
- Support the JFrog Sales team by focusing on customer strategy and enabling timely renewals and upsells
- Formulate and deliver projects with customers according to agreed timelines
- Collaborate with Solution Engineering and Professional Services teams to complete customer projects successfully
- Monitor customer health and perception of the JFrog brand as a Platform Health Expert
- Communicate technical knowledge and operational best practices to customers
- Serve as the first point of escalation
- Develop a full understanding of the JFrog Platform, including value proposition, sales messaging, and out-of-the-box reporting
- Plan and execute customer success journeys
- Maintain continuous communication and working relationships
Requirements
What you’ll need- Residency in Paris is required
- Bachelor’s/Master's Degree in Technology or business/management
- 7+ years of professional experience, preferably in customer success management, relationship management, delivery management, consulting, or enterprise delivery
- 3+ years of experience in the software industry, preferably in SaaS companies
- Ability to effectively liaise with customers and regional teams/leadership
- Ability to effectively present technical presentations
- Flexibility in working hours to accommodate our global presence
- Occasional travel to visit customers in person in France
- Native French speaker - Mandatory (read/write/speak)
- Fluent English - Mandatory (read/write/speak)
Benefits
Comp & perks- Referral bonus of 2000
- Fully remote work arrangement
- Occasional travel to visit customers in person in France