Customer Support Services Fiduciary Agent

Jimdo

. Begin with hands-on customer support to learn products, customer journeys, and internal workflows .

Posted 10/27/2026full-timeRemote • Germany, Italy, Portugal, SpainMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer support and success, with a strong focus on payments, billing, and financial processes. Capable of navigating complex customer interactions while ensuring compliance and fostering trust.

Highest-signal resume keywords

Customer Support ExperiencePayments And Billing ExpertiseSaaS Or Fintech ExperienceZendesk ProficiencyFluency In German Or French

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

PaymentsBillingFinancial ProcessesCustomer Journey MappingRoot Cause Analysis

Soft Skills

Customer-First MindsetSound JudgmentOwnershipProactive CommunicationTrust Building

Tools & Technologies

ZendeskBilling SystemsGoogle WorkspaceSlack

Industry Keywords

Customer SupportCustomer SuccessSaaSFintechHigh-Volume Environments

About the role

Key responsibilities & impact

Begin with hands-on customer support to learn products, customer journeys, and internal workflows
Handle complex cases involving billing, payments, contracts, refunds, disputes, and exceptional commercial situations
Own customer interactions end to end, ensuring accurate resolutions and high-quality documentation
Make fair, compliant fiduciary decisions balancing customer interests with company sustainability
Identify root causes and recurring issues
Proactively guide customers toward better outcomes, build trust, and support retention
Share actionable insights to improve products and processes
Collaborate cross-functionally to improve service quality and decision-making
Help shape a hybrid customer experience combining human judgment and AI

Requirements

What you’ll need

3+ years in Customer Support, Success, or similar roles
Proven experience with payments, billing, or financial processes
Experience in SaaS, fintech, or high-volume environments
Strong sense of ownership, sound judgment, and a customer-first mindset
Comfort working in ambiguous situations and handling sensitive or regulated topics responsibly
Experience with Zendesk, billing systems, Google Workspace, and Slack
Bonus: Fluency in German or French
Must be located in an EU country and eligible to work within the EU, as indicated by the application form

Benefits

Comp & perks

Fully remote work set-up with opportunities for in-person collaboration
Flexible working hours
Company-wide access to LinkedIn Learning and curated learning paths
Annual compensation reviews
Remote office set-up bonus
Employee assistance program with resources and counseling
Up to three free Jimdo websites for personal or professional projects, kept forever
Equal opportunity workplace