Bilingual Client Intake Coordinator

Job Duck

. Enter and update lead and client information in the CRM or case management system .

Posted 9/29/2026full-timeRemote • Honduras, El Salvador, Peru, Argentina, Chile, Colombia, MexicoMid-LevelSenior💰 $1,142 - $1,220 per monthWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong client service skills with a focus on effective communication and attention to detail. Proficient in managing sensitive information and coordinating client interactions in a fast-paced environment.

Highest-signal resume keywords

Bilingual Proficiency in English and SpanishStrong Verbal and Written CommunicationClient Service-Focused MindsetHigh Attention to DetailTime Management and Reliability

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Confident Phone PresenceOrganizational SkillsFollow-Up SkillsMultitasking AbilityIndependence

Tools & Technologies

CRM SystemCase Management System

Industry Keywords

Lead ManagementClient InteractionConfidential Information HandlingIntake CallsConsultation Scheduling

About the role

Key responsibilities & impact

Enter and update lead and client information in the CRM or case management system
Process payments over the phone while handling sensitive data securely
Assist current clients with basic updates, scheduling, and routing needs
Follow up with warm leads and callbacks
Conduct initial intake calls and gather relevant case information accurately
Perform outbound follow-up calls to leads and missed inquiries
Guide potential clients through the consultation and hiring process
Schedule consultations with attorneys
Answer inbound calls from prospective and current clients during after-hours coverage
Prepare and submit end-of-day reports detailing activity, outcomes, and pending follow-ups
Coordinate lead handoff and provide updates to the daytime intake team

Requirements

What you’ll need

Strong verbal and written communication
Confident and professional phone presence
Client service-focused mindset
High attention to detail
Strong organizational and follow-up skills
Ability to multitask in a fast-paced environment
Time management and reliability
Comfort handling confidential and sensitive information
Ability to work independently after hours
English and Spanish bilingual proficiency
Wednesday - Friday 2:00 PM - 11:00 PM EST; Saturday - Sunday 10:00 AM – 7:00 PM EST

Benefits

Comp & perks

Remote work opportunities
Great Place to Work Certification environment
Recruiter guidance throughout the application process