Bilingual Intake and Scheduling Specialist

Job Duck

. Coordinate with attorneys, paralegals, and staff regarding prospective client inquiries .

Posted 10/15/2026full-timeRemote • Honduras, El Salvador, Colombia, Chile, Argentina, Peru, MexicoMid-LevelSenior💰 $1,142 - $1,220 per monthWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in client intake processes, consultation scheduling, and payment processing while maintaining confidentiality and professionalism. Bilingual fluency in English and Spanish enhances communication with diverse clients.

Highest-signal resume keywords

Bilingual Fluency In English And SpanishClio Case Management SoftwareHigh Volume Call ManagementCustomer ServiceConsultation Scheduling

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Client IntakePayment ProcessingDocument CollectionData EntryInformation Gathering

Soft Skills

Professional CommunicationClient Relationship ManagementConfidentialityEmpathyOrganizational Skills

Tools & Technologies

Voice Over Internet Protocol Phone SystemsClio

Industry Keywords

Immigration LawIntake ProcessConsultationLegal SupportCall Center Experience

Tech Stack

Tools & technologies

VoIP

About the role

Key responsibilities & impact

Coordinate with attorneys, paralegals, and staff regarding prospective client inquiries
Collect and process consultation payments, including credit card payments
Support a positive client experience from the initial call through the scheduled consultation
Follow up with prospective clients throughout the intake process
Maintain confidentiality when handling client information, documentation, and payment details
Distinguish prospective clients from current clients and route current client matters appropriately
Document calls, follow-up activities, payments, and consultation details accurately
Confirm consultation details and provide scheduling information
Schedule paid consultations based on attorney availability
Request, organize, and follow up on required client documents
Maintain intake information and client records in Clio
Make callers feel comfortable discussing personal or sensitive circumstances
Ask intake questions to understand prospective clients’ needs
Explain the initial intake and consultation process
Complete intake forms and gather relevant information
Return calls to potential clients
Answer a high volume of inbound calls professionally

Requirements

What you’ll need

Full time remote position
Monday through Friday
Working hours are 8:00 a.m. to 5:00 p.m. CST
Bilingual fluency in English and Spanish is required
Previous customer service, intake, call center, or legal support experience is preferred
Experience working in immigration law is appreciated but not mandatory
Familiarity with immigration terminology is appreciated but not mandatory
Experience using Clio is preferred
Comfortable using a Voice over Internet Protocol phone system
Comfortable managing a high volume of inbound and outbound calls
Experience scheduling appointments and consultations
Experience requesting, collecting, and organizing client documentation
Comfortable processing credit card payments and handling payment information professionally
Reliable internet connection and a professional remote workspace are required
Availability to begin the role within the standard placement timeline
Professional verbal and written communication
Client intake and information gathering
High volume call management
Customer service
Consultation scheduling
Payment processing
Document collection and follow up
Data entry and record maintenance
Clio case management software
Voice over Internet Protocol phone systems
Professional discretion when handling confidential information

Benefits

Comp & perks

Remote work
Full-time schedule
Monday through Friday work schedule