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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in personal injury case management, including medical records organization, insurance coordination, and effective communication with clients and medical providers. Proficient in maintaining accurate electronic case files and managing high volumes of inbound and outbound communications.
Highest-signal resume keywords
Personal Injury Case ManagementMedical Records ManagementInsurance CoordinationBilingual Communication (English and Spanish)RingCentral Proficiency
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Medical Records OrganizationInsurance Coverage VerificationBilling CoordinationCase DocumentationBalance Tracking
Soft Skills
Empathetic CommunicationAssertivenessCollaborationProactive Follow-UpAttention to Detail
Tools & Technologies
RingCentralLegal Case Management SystemsCustomer Relationship Management PlatformsElectronic Document Management Tools
Industry Keywords
Personal InjuryAuto Accident CasesProperty Damage CoordinationHealthcare FacilitiesInsurance Companies
About the role
Key responsibilities & impact- Take ownership of assigned follow-ups and complete responsibilities with minimal supervision
- Collaborate with attorneys, paralegals, and other team members to keep cases moving forward
- Escalate urgent concerns, case delays, or documentation issues to the appropriate legal team member
- Provide attorneys and paralegals with timely updates regarding case progress, documentation, coverage information, balances, and relevant findings
- Support post-intake file development by gathering and organizing required case information
- Assist with property damage coordination for auto accident cases when required
- Track outstanding balances after clients complete medical treatment
- Coordinate billing matters with medical providers to promote accurate and timely processing
- Track medical record requests and update internal case files with accurate status information
- Follow up persistently on outstanding medical records, bills, and incomplete documentation
- Request medical records, bills, and supporting documentation from medical providers and healthcare facilities
- Handle approximately 30 mixed inbound and outbound calls per day with clients, medical providers, healthcare facilities, and insurance representatives
- Adapt to evolving procedures and expanded responsibilities as the position grows
- Maintain proactive, empathetic, and professional communication while balancing compassion with appropriate assertiveness
- Document client, provider, and insurance communications accurately
- Prepare and send letters of representation
- Identify missing or incomplete documents and conduct timely follow-up with the appropriate parties
- Use RingCentral to manage professional communications with clients and external parties
- Maintain complete, organized, accurate, and confidential electronic case files
- Serve as the main point of contact for clients, provide timely case updates, and maintain consistent communication throughout the case lifecycle
- Verify insurance coverage details and document findings within the appropriate internal systems
Requirements
What you’ll need- Full professional fluency in English and Spanish is required
- Prior experience in personal injury case management, legal support, insurance coordination, medical records management, or a related role is preferred
- Experience communicating with clients, medical providers, healthcare facilities, and insurance companies
- Ability to manage approximately 30 mixed inbound and outbound calls per day
- Availability to work Monday through Friday from 8:30 AM to 5:00 PM Pacific Time
- Experience requesting, tracking, and organizing medical records and related documentation
- Familiarity with insurance coverage verification, medical provider billing, and balance tracking
- Ability to maintain accurate, complete, and confidential electronic case files
- Comfortable supporting personal injury matters, including auto accident cases and property damage coordination
- Proficiency with RingCentral for client and provider communications
- Familiarity with legal case management systems, customer relationship management platforms, and electronic document management tools is preferred
- Reliable internet connection and a professional remote work environment
- English and Spanish language requirements
Benefits
Comp & perks- Remote work opportunity
- Great Place to Work Certification workplace
- Long-term professional development
- Collaborative legal environment