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Job Duck

Bilingual Pre-Suit Case Manager

Job Duck

. Communicate compassionately with clients and respond to case-related questions within the role's scope .

Posted 11/9/2026full-timeRemote • Honduras, El Salvador, Colombia, Chile, Argentina, Peru, MexicoJunior💰 $1,220 - $1,320 per monthWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing personal injury cases from intake to settlement demand, with strong skills in client relationship management and legal documentation. Proficient in Microsoft Office tools and capable of maintaining accurate electronic case files while ensuring compassionate client communication.

Highest-signal resume keywords
Personal Injury Case SupportLegal CorrespondenceClient Relationship ManagementMicrosoft Office ProficiencyPrior Paralegal Experience

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Pre-Suit Case ManagementMedical Record ReviewInsurance Documentation ReviewDemand Package PreparationElectronic File Management
Soft Skills
Compassionate Client ServiceAttention to DetailOrganization and Time ManagementIndependent JudgmentTeam Collaboration
Tools & Technologies
Microsoft OutlookMicrosoft WordMicrosoft ExcelMicrosoft Teams
Industry Keywords
Personal InjuryLegal AssistantLegal Support RoleBachelor's Degree in Legal StudiesEnglish and Spanish Languages

About the role

Key responsibilities & impact
  • Communicate compassionately with clients and respond to case-related questions within the role's scope
  • Build professional client relationships and provide regular case updates
  • Manage a pre-suit personal injury caseload from intake through the settlement demand stage
  • Protect confidential client and case information
  • Use Microsoft Outlook, Word, Excel, and Teams for daily work and team communication
  • Handle approximately 16 to 30 calls per day
  • Collaborate with attorneys and team members on case status, documentation, and next steps
  • Manage competing priorities and keep assigned cases moving forward
  • Track case progress and follow up on outstanding records, information, and documentation
  • Maintain complete and accurate electronic case files
  • Prepare case summaries, settlement demand packages, and correspondence for attorney review
  • Gather, organize, and review medical records, medical bills, insurance information, and supporting case documents

Requirements

What you’ll need
  • Availability during office hours between 8:00 a.m. and 5:00 p.m. Central Standard Time
  • Proficiency with Microsoft Outlook, Microsoft Word, Microsoft Excel, and Microsoft Teams
  • Minimum of 1 year of experience as a legal assistant, or in a legal support role and/or related Bachelor's degree in legal studies
  • Advanced/native-level English skills, written and spoken
  • Prior paralegal experience is required
  • Personal injury experience is preferred
  • Knowledge of pre-suit case management
  • Personal injury case support skills
  • Client relationship management
  • Verbal and written communication
  • Medical record and billing review
  • Insurance documentation review
  • Demand package preparation
  • Legal correspondence
  • Electronic file management
  • Organization and time management
  • Attention to detail
  • Independent judgment
  • Prioritization and multitasking
  • Compassionate client service
  • Reliability and accountability
  • Team collaboration
  • English and Spanish languages